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- Tasks: Assist customers with vehicle services and ensure a smooth service experience.
- Company: Birchwood Group, known for exceptional customer service in Sussex and Hampshire.
- Benefits: Competitive salary, bonus potential, health cash plan, and vehicle purchase scheme.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: 40-hour work week with opportunities for overtime and career growth.
The predicted salary is between 27000 - 34000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor with a passion for providing exceptional levels of customer service to join them at our Ford dealership in Eastbourne.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through the workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- Salary: £27,000 + Bonus (£34,000 OTE)
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:00 to 12:00 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer.
Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Service Administrator - Customer Care in Eastbourne employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Customer Care in Eastbourne
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your customer service scenarios. Since the role is all about delivering exceptional service, think of examples from your past experiences where you went above and beyond for a customer. This will help you shine in interviews!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Birchwood Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Birchwood Group.
We think you need these skills to ace Service Administrator - Customer Care in Eastbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Administrator role. Highlight your customer service experience and any relevant skills that match what we're looking for in our Aftersales Team.
Show Your Passion: Let your enthusiasm for delivering excellent customer service shine through in your application. We want to see that you genuinely care about helping customers and making their experience as smooth as possible.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Birchwood Group
✨Know the Company
Before your interview, take some time to research Birchwood Group. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll need to demonstrate your passion for customer service. Prepare specific examples from your past experiences where you went above and beyond for a customer. This will highlight your ability to deliver exceptional service, which is crucial for this role.
✨Familiarise Yourself with Relevant Tools
Get to grips with the Pinnacle DMS and any other tools mentioned in the job description. If you have experience with similar systems, be ready to discuss how you used them to improve efficiency or customer satisfaction in previous roles.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Service Advisor role. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.