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- Tasks: Provide exceptional customer service and manage aftersales requests at our Kia dealership.
- Company: Birchwood Group, a forward-looking company with a strong reputation for customer service.
- Benefits: £27,000 salary, health cash plan, and subsidised vehicle purchase scheme.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a passion for customer service.
- Other info: 12-month fixed term contract with opportunities for growth.
The predicted salary is between 23000 - 30000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for an After Sales Advisor (12 month, fixed term contract), with a passion for providing exceptional levels of customer service to join them at our Kia dealership in Chichester.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- 12 month fixed term contract
- Salary: £27,000 + Bonus
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08.30 to 17.00 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
After Sales Advisor (Fixed Term Contract) in Crawley employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Advisor (Fixed Term Contract) in Crawley
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you understand what they stand for, you can tailor your approach and show how you fit right in with their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Birchwood Group.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Birchwood team. Don’t miss out!
We think you need these skills to ace After Sales Advisor (Fixed Term Contract) in Crawley
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience exceptional.
Tailor Your CV: Make sure your CV is tailored to the After Sales Advisor role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Birchwood Group
✨Know the Company Inside Out
Before your interview, take some time to research Birchwood Group and their values. Understand their commitment to customer service and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an After Sales Advisor, your ability to provide exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your passion and capability in delivering high levels of service.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the specific duties involved, such as managing vehicle progress and handling aftersales requests. Be ready to discuss how your skills align with these responsibilities and how you can contribute to the team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you’re engaged and serious about finding the right fit for both you and Birchwood Group.