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- Tasks: Manage customer interactions and support the workshop team with parts and accessories.
- Company: Join Birchwood Group, a leading motorcycle dealership with a passion for performance.
- Benefits: Enjoy a competitive salary, health cash plan, and access to demo bikes.
- Why this job: Be part of a dynamic team and enhance customer experiences in the motorcycle world.
- Qualifications: Organised, motivated, and customer-focused; motorcycle licence preferred but not essential.
- Other info: Flexible working hours with opportunities for overtime and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated After Sales Parts Advisor to join the team in Christchurch, Dorset. This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, accessories and clothing. It also involves providing temporary cover on the front counter to support the other front of house aftersales advisors. The ideal candidate will be very organised, highly motivated, driven, customer-focused, and able to deliver exceptional service standards.
Main Duties/Responsibilities:- Daily control of all parts, accessories and clothing movements into and out of the business
- Providing first class service to our workshop team by providing them with the parts and accessories they require to complete repairs
- Supporting the whole business by responding to requests for support promptly and clearly
- Handle warranty claims and ensure timely & prompt completion of warranty work
- Liaising with customers who have items on order to ensure they are kept up to date with progress
- Optimise every opportunity for selling service work and promoting the activity of the Service and Parts department
- Ensure that aftersales customer satisfaction scores reflect the expectations of the business and manufacturer
- Maximise every opportunity for the sale of motorcycle parts, clothing & accessories
- 1-2 years of experience (preferred but not essential)
- Motorcycle licence (preferred but not essential)
- Strong organisational, communication and interpersonal skills
- Excellent problem-solving and time management skills
- Ability to meet tight deadlines and work independently
- Self-motivated, able to work on own initiative without constant supervision
- Excellent interpersonal skills and able to create relationships at all levels
- A flexible approach to working
Location: Christchurch, Dorset
Salary: £30,000 Basic + Bonus
Benefits: Access to use demonstration bikes, health cash plan, Employee Assistance Programme, company pension, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Aftersales Parts Advisor in Christchurch employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Parts Advisor in Christchurch
✨Tip Number 1
Get to know the company! Research Birchwood Group and Destination Motorcycles. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local motorcycle events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about how your skills align with the role of an Aftersales Parts Advisor and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Destination Motorcycles.
We think you need these skills to ace Aftersales Parts Advisor in Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Parts Advisor role. Highlight any relevant experience, especially in customer service or parts management, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for motorcycles and customer service. Show us why you’re the perfect fit for our team at Destination Motorcycles.
Show Off Your Skills: In your application, be sure to showcase your problem-solving abilities and time management skills. We love candidates who can work independently and meet tight deadlines, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Birchwood Group
✨Know Your Products
Familiarise yourself with the brands and types of motorcycles that Destination Motorcycles deals with, like KTM and Husqvarna. Being able to discuss specific parts, accessories, and clothing will show your enthusiasm and knowledge about the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role heavily focuses on delivering top-notch service.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. You might want to share strategies you use to stay organised, especially when handling multiple requests or tight deadlines, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the aftersales department and the company culture. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.
