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- Tasks: Manage customer interactions and maximise sales in the aftersales department.
- Company: Join Birchwood Group, a leading motorcycle dealership with a passion for exceptional service.
- Benefits: Enjoy a competitive salary, staff discounts, and access to demo bikes.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Be part of a dynamic team and enhance customer experiences in the motorcycle industry.
- Qualifications: Organisational skills and a customer-focused attitude are key; motorcycle licence is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated After Sales Advisor (3 month fixed-term contract) to join the team in Christchurch, Dorset. This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, accessories and clothing. It also involves providing temporary cover on the front counter to support the other front of house aftersales advisors. The ideal candidate will be very organised, highly motivated, driven, customer-focused, and able to deliver exceptional service standards.
Your duties will include but are not limited to the following:
- Responsibility for ensuring that the workshop environment is efficiently loaded
- Handle warranty claims and ensure timely completion of warranty work, to the satisfaction of customers
- Organising all data capture to ensure that customers are communicated with effectively
- Optimise every opportunity for selling service work and promoting the activity of the Service and Parts department
- Ensure that aftersales customer satisfaction scores reflect the expectations of the business and manufacturer
- Maximise every opportunity for the sale of motorcycle parts & accessories
Knowledge, Skills and Experience Required:
- 1-2 years of experience (preferred but not essential)
- Motorcycle licence (preferred but not essential)
- Strong organisational, communication and interpersonal skills
- Excellent problem-solving and time management skills
- Ability to meet tight deadlines and work independently
- Self-motivated, able to work on own initiative without constant supervision
- Excellent interpersonal skills and able to create relationships at all levels
- A flexible approach to working
Working Hours:
(3 month fixed-term contract) Monday - Friday 08:30 - 18.00, Saturdays (1 in 4, paid as overtime) 08:30 – 18:00 (1st April – 30th September) Monday – Friday 08:30- 17:00, Saturdays (1 in 4, paid as overtime) 08:30 – 16:30 (1st October – 31st March)
Location: Christchurch, Dorset
Salary: £30,000 Basic + Bonus
Benefits: Competitive salary, access to use demonstration bikes, staff purchase scheme, Car Benefit Scheme, health cash plan, and reduced winter hours.
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you have not been successful.
Aftersales Advisor (Fixed-Term Contract) in Christchurch employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor (Fixed-Term Contract) in Christchurch
✨Tip Number 1
Get to know the company! Research Birchwood Group and Destination Motorcycles. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local motorcycle events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think of examples from your past experiences that showcase your skills and how you can contribute to the aftersales team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Destination Motorcycles.
We think you need these skills to ace Aftersales Advisor (Fixed-Term Contract) in Christchurch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Aftersales Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Focus: Since this role is all about delivering exceptional service, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your success stories!
Be Organised and Clear: Keep your application neat and structured. Use bullet points where necessary and make it easy for us to see your key achievements and skills at a glance. A tidy application reflects your organisational skills!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Birchwood Group
✨Know Your Stuff
Familiarise yourself with the products and services offered by Destination Motorcycles. Being able to discuss specific motorcycle brands like KTM or MV Agusta will show your genuine interest and knowledge, which is crucial for an Aftersales Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role heavily focuses on delivering top-notch service.
✨Demonstrate Organisational Skills
Since the job requires strong organisational abilities, be ready to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay organised, especially in a busy workshop environment.
✨Be Ready to Sell
The role involves maximising sales opportunities, so prepare to talk about your experience with upselling or promoting products. Think of ways you've successfully encouraged customers to consider additional services or accessories in previous roles.