Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer interactions and maximise sales in the aftersales department.
- Company: Join Birchwood Group, a leading motorcycle dealership with a passion for exceptional service.
- Benefits: Enjoy a competitive salary, staff perks, and access to demo bikes.
- Other info: Flexible working hours and opportunities for career growth await you.
- Why this job: Be part of a dynamic team and enhance customer experiences in the motorcycle world.
- Qualifications: Strong communication skills and a customer-focused attitude are key.
The predicted salary is between 30000 - 30000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated After Sales Advisor to join the team in Christchurch, Dorset. This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, accessories and clothing. It also involves providing temporary cover on the front counter to support the other front of house aftersales advisors. The ideal candidate will be very organised, highly motivated, driven, customer-focused, and able to deliver exceptional service standards.
Your duties will include but are not limited to the following:
- Responsibility for ensuring that the workshop environment is efficiently loaded
- Handle warranty claims and ensure timely completion of warranty work, to the satisfaction of customers
- Organising all data capture to ensure that customers are communicated with effectively
- Optimise every opportunity for selling service work and promoting the activity of the Service and Parts department
- Ensure that aftersales customer satisfaction scores reflect the expectations of the business and manufacturer
- Maximise every opportunity for the sale of motorcycle parts & accessories
Knowledge, Skills and Experience Required:
- 1-2 years of experience (preferred but not essential)
- Motorcycle licence (preferred but not essential)
- Strong organisational, communication and interpersonal skills
- Excellent problem-solving and time management skills
- Ability to meet tight deadlines and work independently
- Self-motivated, able to work on own initiative without constant supervision
- Excellent interpersonal skills and able to create relationships at all levels
- A flexible approach to working
Working Hours:
Monday - Friday 08:30 - 18.00, Saturdays (1 in 4, paid as overtime) 08:30 – 18:00 (1st April – 30th September) Monday – Friday 08:30- 17:00, Saturdays (1 in 4, paid as overtime) 08:30 – 16:30 (1st October – 31st March)
Location: Christchurch, Dorset
Salary: £30,000 Basic + Bonus
Benefits: Competitive salary, access to use demonstration bikes, staff purchase scheme, Car Benefit Scheme, health cash plan, and reduced winter hours.
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you.
Aftersales Advisor in Christchurch employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Christchurch
✨Tip Number 1
Get to know the company! Research Birchwood Group and Destination Motorcycles. Understanding their values and what they stand for will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local motorcycle events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to aftersales roles. Think about how your skills align with the job description and be ready to share examples of how you've delivered exceptional customer service in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Destination Motorcycles.
We think you need these skills to ace Aftersales Advisor in Christchurch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Advisor role. Highlight any relevant experience, especially in customer service or sales, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for motorcycles and how you can contribute to our team at Destination Motorcycles. Keep it friendly and professional.
Show Off Your Skills: In your application, be sure to showcase your problem-solving abilities and time management skills. We love candidates who can juggle multiple tasks while keeping customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Birchwood Group
✨Know Your Stuff
Familiarise yourself with the brands and models that Destination Motorcycles deals with. Being able to discuss KTM, Gas Gas, Husqvarna, and MV Agusta will show your passion for motorcycles and impress the interviewers.
✨Show Off Your Customer Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this role is all about delivering top-notch service.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage your time and tasks. You might want to bring a planner or notes to the interview to show how you keep track of your responsibilities, especially in a busy aftersales environment.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their approach to customer satisfaction or how they handle warranty claims. This shows you're genuinely interested and have done your homework.