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- Tasks: Deliver exceptional customer service and manage vehicle progress at our Ford dealership.
- Company: Birchwood Group, a forward-looking company with a strong reputation for customer service.
- Benefits: Competitive salary, bonus potential, health cash plan, and subsidised vehicle purchase scheme.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: 40-hour work week with opportunities for overtime and career growth.
The predicted salary is between 27000 - 34000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for a Service Advisor with a passion for providing exceptional levels of customer service to join them at our Ford dealership in Eastbourne.
As a Service Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- Salary: £27,000 + Bonus (£34,000 OTE)
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:00 to 12:00 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Service Advisor in Brighton employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Brighton
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you walk into that interview, show us you understand what makes them tick and how you can contribute to their excellent customer service.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to chat with customers all day. Role-play with a friend or family member to get comfortable explaining things clearly and confidently.
✨Tip Number 3
Be ready with examples! Think of times when you've gone above and beyond for a customer. We want to hear those stories during your interview to see how you embody that passion for service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Birchwood team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor in Brighton
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see how you can bring that passion to our team and make a difference for our customers!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Service Advisor role.
Tailor Your Application: Take a moment to customise your application for us. Mention specific skills or experiences that align with the job description, like your ability to manage customer interactions or handle paperwork efficiently.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Birchwood Group
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This will show your passion for delivering high levels of service, which is crucial for the role.
✨Familiarise Yourself with the Company
Do some research on Birchwood Group and their values. Understanding their reputation for customer service will help you align your answers with what they’re looking for. Mentioning specific aspects of the company during your interview can really impress them.
✨Prepare for Role-Specific Questions
Think about the daily tasks of a Service Advisor, like managing bookings and handling paperwork. Prepare to discuss how you would handle these responsibilities efficiently. Practising responses to common scenario-based questions can also give you an edge.
✨Show Off Your Team Spirit
Since teamwork is essential in this role, be prepared to talk about your experiences working in a team. Share stories that highlight your ability to collaborate and support colleagues, as well as how you contribute to a positive work environment.