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- Tasks: Manage customer interactions and ensure smooth workshop operations.
- Company: Join Birchwood Group, a leading motorcycle dealership on the south coast.
- Benefits: Enjoy a competitive salary, staff purchase scheme, and health cash plan.
- Why this job: Be part of a passionate team dedicated to exceptional customer experiences.
- Qualifications: Self-motivated individuals preferred; motorcycle licence is a plus but not essential.
- Other info: Flexible working hours with a bonus structure and generous holiday allowance.
The predicted salary is between 24000 - 42000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta, and CF Moto. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated Aftersales Advisor to join their team in Christchurch, Dorset. This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, and accessories.
- Handle warranty claims and ensure timely completion of warranty work, to the satisfaction of customers.
- Organising all data capture to ensure that customers are communicated with effectively.
- Ensure that aftersales customer satisfaction scores reflect the expectations of the business and manufacturer.
- Maximise every opportunity for the sale of motorcycle parts & accessories.
Requirements:
- Motorcycle licence (preferred but not essential).
- Self-motivated, able to work on own initiative without constant supervision.
- A flexible approach to working.
Working Hours:
- Monday-Friday 08:30 - 18.00, Saturdays 08:30-18:00 1 in 2* (1st April – 30th September).
- Monday-Friday 08:30- 17:00, Saturdays 08:30-16:30 1 in 2* (1st October – 31st March).
- *Day off during the week to be taken in lieu of Saturday working.
Salary: £30,000 Basic + Bonus
Holiday: 22 days plus bank holidays
Benefits: Competitive Salary, Staff Purchase Scheme, Car Benefit Scheme, Health Shield – Health Cash Plan, Reduced Winter Hours.
Automotive Aftersales Advisor employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the brands and models that Destination Motorcycles specialises in, such as KTM and MV Agusta. This knowledge will not only help you understand customer needs better but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in previous roles. Being able to articulate these experiences will highlight your ability to manage aftersales effectively.
✨Tip Number 3
Research common warranty processes and claims related to motorcycles. Understanding these procedures will give you an edge in discussions and show that you're proactive about learning the specifics of the role.
✨Tip Number 4
Network with current or former employees of Destination Motorcycles if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Automotive Aftersales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Aftersales Advisor position. Tailor your application to highlight relevant experience and skills that align with what Birchwood Group is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, sales, and any relevant automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to maximise sales opportunities and enhance customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Aftersales Advisor position. Highlight your self-motivation and flexibility, as these are key traits for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Birchwood Group
✨Know Your Products
Familiarise yourself with the high-performance motorcycles that Destination Motorcycles offers, such as KTM and MV Agusta. Being able to discuss these brands and their features will show your enthusiasm and knowledge about the industry.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to handle customer interactions effectively, especially in aftersales scenarios, as this is crucial for the position.
✨Demonstrate Initiative
Showcase your self-motivation and ability to work independently. Think of instances where you took the initiative to solve a problem or improve a process, as this aligns with the expectations of the role.
✨Understand Aftersales Operations
Research the typical operations within an aftersales department, including warranty claims and data management. Being knowledgeable about these processes will help you answer questions confidently and demonstrate your readiness for the role.
