Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer interactions and ensure smooth operations in the aftersales department.
- Company: Join Birchwood Group, a leading motorcycle dealership with a passion for exceptional service.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a team that caters to motorcycle enthusiasts and delivers top-notch customer experiences.
- Qualifications: Organised, motivated, and customer-focused individuals are encouraged to apply.
- Other info: Exciting opportunity to work with high-performance motorcycles and develop your skills.
The predicted salary is between 24000 - 36000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated After Sales Parts Advisor to join the team in Christchurch, Dorset. This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, accessories and clothing. It also involves providing temporary cover on the front counter to support the other front of house aftersales advisors.
The ideal candidate will be very organised, highly motivated, driven, customer-focused, and able to deliver exceptional service standards.
Main Duties/Responsibilities:- Daily control of all parts, accessories and clothing movements into and out of the business
- Providing first class service to our workshop team by providing them with the parts and accessories they require to complete repairs
- Supporting the whole business by responding to requests for support promptly and clearly
- Handle warranty claims and ensure timely processing
Aftersales Parts Advisor employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research Birchwood Group and Destination Motorcycles, so you can chat about their values and products during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local motorcycle events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and parts management. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Aftersales Parts Advisor
Some tips for your application 🫡
Show Your Passion for Motorcycles: When you're writing your application, let your love for motorcycles shine through! Mention any relevant experience or knowledge you have about the brands we work with, like KTM or MV Agusta. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Be Organised and Clear: As an Aftersales Parts Advisor, organisation is key. Make sure your application is well-structured and easy to read. Use bullet points for your skills and experiences, and keep your language clear and concise. This will help us see that you have the organisational skills we’re looking for!
Highlight Your Customer Service Skills: We’re all about exceptional customer experiences, so make sure to showcase your customer service skills in your application. Share examples of how you've gone above and beyond for customers in the past. This will help us understand how you can contribute to our mission of providing top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows us that you’re proactive and keen to join our team at Destination Motorcycles!
How to prepare for a job interview at Birchwood Group
✨Know Your Products
Familiarise yourself with the high-performance motorcycles and parts that Destination Motorcycles offers. Being able to discuss specific models, brands like KTM and MV Agusta, and their accessories will show your passion and knowledge, making you stand out as a candidate.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about situations where you went above and beyond for a customer, as this role is all about providing first-class service to both customers and the workshop team.
✨Organisational Skills Matter
Since the job requires managing parts and accessories movements, be ready to discuss how you stay organised in a busy environment. Share specific strategies or tools you use to keep track of inventory and ensure smooth operations.
✨Team Player Attitude
Highlight your ability to work collaboratively with others, especially in a workshop setting. Be prepared to talk about times when you supported colleagues or contributed to a team goal, as this role involves working closely with the front counter and workshop teams.
