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- Tasks: Manage customer interactions and maximise sales in the aftersales department.
- Company: Join a leading motorcycle dealership with a passion for exceptional customer experiences.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Exciting role in a vibrant workshop setting with a focus on teamwork.
- Why this job: Be part of a team that caters to motorcycle enthusiasts and drives customer satisfaction.
- Qualifications: Organised, motivated, and customer-focused individuals are encouraged to apply.
The predicted salary is between 25000 - 30000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated After Sales Advisor to join the team in Christchurch, Dorset. This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, accessories and clothing. It also involves providing temporary cover on the front counter to support the other front of house aftersales advisors.
The ideal candidate will be very organised, highly motivated, driven, customer-focused, and able to deliver exceptional service standards.
Your duties will include but are not limited to the following:
- Responsibility for ensuring that the workshop environment is efficiently loaded
- Handle warranty claims and ensure timely completion of warranty work, to the satisfaction of customers
- Organising all data capture to ensure that customers are communicated with effectively
- Optimise every opportunity for selling service work and promoting the activity of the Service and Parts department
- Ensure that aftersales customer satisfaction scores reflect the expectations of the business and manufacturer
- Maximise every opportunity for the sale of motorcycle parts
Aftersales Advisor employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Get to know the company inside out! Research Birchwood Group and Destination Motorcycles, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As an Aftersales Advisor, you'll be interacting with customers regularly. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local motorcycle events. Building relationships can give you insider info about the company culture and even lead to referrals, which can really help your application stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Destination Motorcycles and ready to dive into the world of high-performance bikes.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Show Your Passion for Motorcycles: When writing your application, let your love for motorcycles shine through! Mention any relevant experiences or hobbies that showcase your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about providing top-notch service to fellow motorcycle enthusiasts.
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftersales Advisor role. Highlight your organisational skills and customer-focused mindset, as these are key traits we’re looking for. Use specific examples from your past experiences that demonstrate how you’ve excelled in similar roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the team by sticking to relevant information and showcasing your achievements.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly. Plus, it’s a great way to show that you’re proactive and keen to join our team at Destination Motorcycles!
How to prepare for a job interview at Birchwood Group
✨Know Your Motorcycles
Brush up on your knowledge of high-performance motorcycles, especially the brands that Destination Motorcycles deals with. Being able to discuss specific models and their features will show your passion for the industry and help you connect with the interviewers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you've gone above and beyond for a customer or resolved a tricky issue. This will demonstrate your customer-focused mindset and ability to deliver exceptional service standards.
✨Show Your Organisational Skills
Since the role requires strong organisational skills, be ready to discuss how you manage your time and tasks. You could share a method or tool you use to stay organised, which will highlight your ability to handle the workshop environment efficiently.
✨Sales Mindset
Think about how you can maximise sales opportunities in aftersales. Prepare to talk about your experience with upselling or promoting products. Showing that you understand the importance of sales in the aftersales department will align with the company's goals.