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- Tasks: Manage customer interactions and ensure smooth workshop operations.
- Company: Join Birchwood Group, a leading motorcycle dealership in Sussex and Hampshire.
- Benefits: Enjoy a competitive salary, staff discounts, health plans, and flexible working hours.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences and high-performance motorcycles.
- Qualifications: 1-2 years experience preferred; motorcycle licence and strong communication skills are a plus.
- Other info: Work Tuesday to Saturday with reduced hours in winter.
The predicted salary is between 24000 - 42000 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta, and CF Moto. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated Aftersales Advisor to join their team in Solent (Triumph only). This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, and accessories. The ideal candidate will be driven, customer-focused, and able to deliver exceptional service standards.
Your duties will include but are not limited to the following:
- Responsibility for ensuring that the workshop environment is efficiently loaded
- Handle warranty claims and ensure timely completion of warranty work, to the satisfaction of customers
- Organising all data capture to ensure that customers are communicated with effectively
- Optimise every opportunity for selling service work and promoting the activity of the Service and Parts department
- Ensure that aftersales customer satisfaction scores reflect the expectations of the business and manufacturer
- Maximise every opportunity for the sale of motorcycle parts & accessories
Knowledge, Skills and Experience Required:
- 1-2 years of experience (preferred but not essential)
- Motorcycle licence (preferred but not essential)
- Strong organisational, communication and interpersonal skills
- Excellent problem-solving and time management skills
- Ability to meet tight deadlines and work independently
- Self-motivated, able to work on own initiative without constant supervision
- Excellent interpersonal skills and able to create relationships at all levels
- A flexible approach to working
Package:
- Working Hours: Tuesday - Friday 08:30 - 18.00, Saturdays 08:30-18:00 (1st April – 30th September) Tuesday – Friday 08:30- 17:00, Saturdays 08:30-16:30 (1st October – 31st March)
- Salary: £30,000 Basic + Bonus
- Holiday: 22 days plus bank holidays
- Benefits: Competitive Salary, Staff Purchase Scheme, Car Benefit Scheme, Health Shield – Health Cash Plan, Reduced Winter Hours.
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
Locations
Aftersales Advisor employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the brands and models that Destination Motorcycles offers, especially KTM, Gas Gas, Husqvarna, MV Agusta, and CF Moto. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily focuses on delivering exceptional service standards.
✨Tip Number 3
Showcase your organisational skills by preparing a plan on how you would manage customer interactions and workshop operations. Being able to articulate your approach to optimising sales opportunities will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Destination Motorcycles if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Aftersales Advisor role. Emphasise any customer service experience, organisational skills, and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for motorcycles and customer service. Mention specific examples of how you've maximised sales opportunities or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, time management, and the ability to work independently. Use concrete examples to demonstrate these skills.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week or so. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Birchwood Group
✨Show Your Passion for Motorcycles
Make sure to express your enthusiasm for motorcycles during the interview. Share any personal experiences or knowledge you have about the brands they sell, like KTM or MV Agusta. This will demonstrate your genuine interest in the role and the industry.
✨Highlight Customer Service Skills
Since the role focuses on aftersales and customer interactions, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've handled customer queries or complaints effectively, ensuring satisfaction.
✨Demonstrate Organisational Abilities
The position requires strong organisational skills, so come ready to discuss how you manage your time and tasks. You might want to share a situation where you successfully organised a busy workload or improved efficiency in a previous role.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the aftersales department, team dynamics, or opportunities for growth within the company. This shows your interest and helps you assess if it's the right fit for you.
