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- Tasks: Assist customers with aftersales requests and ensure smooth service experiences.
- Company: Join Birchwood Group, a leading retailer known for exceptional customer service in Sussex and Hampshire.
- Benefits: Enjoy a competitive salary, health perks, and a subsidised vehicle purchase scheme.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; 22 days holiday plus bank holidays.
The predicted salary is between 21600 - 37800 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for an After Sales Advisor with a passion for providing exceptional levels of customer service to join them at our Kia dealership in Washington, Pulborough.
As an After Sales Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Deliver excellent customer satisfaction, exceeding manufacturer targets
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- Salary: £27,000 + Bonus
- Hours: 41 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08.30 to 12.30 (1 in 4)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan and perks, Employee Assistance Programme, company pension, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer.
Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
After Sales Advisor employer: Birchwood Group
Contact Detail:
Birchwood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Advisor
✨Tip Number 1
Familiarise yourself with the Kia brand and its vehicles. Understanding the products you'll be dealing with will not only boost your confidence but also impress the hiring team with your genuine interest in their offerings.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as an After Sales Advisor. Role-playing these situations with a friend can help you articulate your responses more effectively during the interview.
✨Tip Number 3
Research Birchwood Group's values and mission statement. Aligning your personal values with theirs can demonstrate your commitment to their culture, making you a more attractive candidate.
✨Tip Number 4
Prepare questions to ask during the interview that show your enthusiasm for the role and the company. Inquiring about team dynamics or aftersales processes can highlight your proactive approach and genuine interest in contributing to their success.
We think you need these skills to ace After Sales Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the After Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work for Birchwood Group specifically. Mention any relevant experience and how you can contribute to their reputation for excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the After Sales Advisor role.
How to prepare for a job interview at Birchwood Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the values of the Birchwood Group.
✨Familiarise Yourself with the Company
Do some research on Birchwood Group and their reputation in the industry. Understanding their core values and customer service philosophy will help you tailor your responses and demonstrate that you're a good fit for their team.
✨Prepare for Role-Specific Questions
Anticipate questions related to aftersales processes, customer interactions, and how you handle difficult situations. Be ready to discuss your experience with job card preparation, bookings, and using systems like Pinnacle DMS.
✨Demonstrate Teamwork Skills
Since being a team player is crucial for this role, prepare to discuss how you've successfully collaborated with colleagues in the past. Highlight any experiences where teamwork led to improved customer satisfaction or streamlined processes.
