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For Companies At a Glance
- Tasks: Lead our workshop, manage inventory, and deliver top-notch service to motorcycle enthusiasts.
- Company: Join Destination Motorcycles, a thriving supercentre with a £200 million turnover and a people-first culture.
- Benefits: Enjoy competitive salary, use of demo bikes, staff discounts, health cash plan, and more perks.
- Why this job: Be part of a passionate team that values performance and creates a family atmosphere for customers.
- Qualifications: Experience in management and a passion for motorcycles are essential.
- Other info: Work 40 hours a week with flexible summer/winter hours and Saturday mornings on rotation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join our dynamic team at Destination Motorcycles, where passion meets performance! Our Christchurch motorcycle supercentre is a hub for enthusiasts, retailing over 1,000 units per annum, including iconic brands like Triumph, KTM, MV Augusta, CF Moto, and an impressive selection of high-quality used bikes.
Our cutting-edge six-bay workshop and MOT centre are designed to deliver nearly 9,000 service hours annually. With a robust offering of Parts, Clothing, and Accessories, our aftersales operation plays a pivotal role in our success.
Reporting to the Group Operations Director via our Group Aftersales Manager, you’ll be a key player in our team, contributing to a culture that values people and performance.
Responsibilities
- Drive efficiency and productivity in the workshop.
- Oversee a fast-moving inventory of parts, clothing, and accessories.
- Provide outstanding service and sales to our passionate bike community.
- Embrace technology and tools to identify sales opportunities and upsell.
- Achieve budgeted targets and KPIs to the highest standards.
As a privately-owned company with an impressive £200 million annual turnover, we invest in digital innovation and modern facilities while fostering a genuine, people-first culture. Here, we don’t just sell bikes; we create a family for our customers and team members alike.
Package and Benefits
- Salary: Competitive, based on experience
- Holiday: 22 days + additional days in lieu of bank holidays
- Benefits: Competitive salary, use of demonstration bikes, staff purchase scheme, Car Benefit Scheme, health cash plan, cycle-to-work scheme, staff discounts (service and parts), Employee Assistance Programme, and various retail & wellbeing perks.
- Hours: 40 per week with Saturday mornings on rotation. Summer/Winter hours may vary.
If you’re ready to take the next step in your career and become part of our passionate team, please reach out to us at hr@birchwoodgroup.co.uk, visit our website, or apply directly via LinkedIn.
Location
Destination Motorcycles Christchurch, Dorset
Lottbridge Drove, Eastbourne, East Sussex, BN23 6PX
Registered in England. Company Reg. No.06510589
Birchwood Group act as a non-independent credit intermediary for the following panel of lenders – Ford Credit – VW Financial Services – Black Horse – Santander
The products Birchwood Group provide include Hire Purchase, Lease Purchase & Personal Contract Purchase for consumers as well as a range of business funding solutions for corporate customers.
We are an Equal Opportunities Employer
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General Service Manager employer: Birchwood Group Ltd.
Contact Detail:
Birchwood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Service Manager
✨Tip Number 1
Familiarise yourself with the brands we sell, like Triumph and KTM. Being knowledgeable about these motorcycles will not only impress us but also show your genuine passion for the industry.
✨Tip Number 2
Highlight any experience you have in managing a workshop or retail environment. We value efficiency and productivity, so showcasing your ability to drive these aspects will set you apart from other candidates.
✨Tip Number 3
Demonstrate your understanding of aftersales operations. Discuss how you've successfully managed inventory or provided exceptional customer service in previous roles to align with our focus on creating a family-like atmosphere.
✨Tip Number 4
Be prepared to discuss how you embrace technology in your work. We’re looking for someone who can leverage tools to identify sales opportunities, so sharing specific examples will show us you're the right fit.
We think you need these skills to ace General Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the General Service Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in service management, inventory oversight, and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive efficiency and meet KPIs.
Write a Strong Cover Letter: Your cover letter should express your passion for motorcycles and the industry. Highlight specific examples of how you've successfully managed teams or improved service operations in previous roles. Make it personal and engaging to show your enthusiasm for joining Destination Motorcycles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Birchwood Group Ltd.
✨Know Your Brands
Familiarise yourself with the iconic brands that Destination Motorcycles sells, such as Triumph and KTM. Being able to discuss their unique features and what makes them stand out will show your passion for motorcycles and your commitment to the role.
✨Demonstrate Leadership Skills
As a General Service Manager, you'll need to drive efficiency in the workshop. Prepare examples of how you've successfully led teams in the past, focusing on how you improved productivity and morale.
✨Embrace Technology
The job requires embracing technology to identify sales opportunities. Be ready to discuss any relevant tools or software you've used in previous roles and how they helped you achieve targets or improve service delivery.
✨Showcase Customer Service Experience
Outstanding service is key in this role. Prepare to share specific instances where you've gone above and beyond for customers, particularly in a fast-paced environment, to demonstrate your commitment to customer satisfaction.
