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- Tasks: Provide exceptional customer service and manage aftersales requests at our Kia dealership.
- Company: Birchwood Group, known for excellent customer service and a supportive team environment.
- Benefits: 12-month contract, competitive pay, overtime opportunities, and 22 days holiday.
- Why this job: Join a dynamic team and enhance your customer service skills in the automotive industry.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Work Monday to Friday with occasional Saturday shifts and enjoy a collaborative atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Birchwood Group is a forward‑looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for an After Sales Advisor (12 month, fixed term contract), with a passion for providing exceptional levels of customer service to join them at our Kia dealership in Chichester.
As After Sales Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre‑set targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- 12 month, fixed term contract
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:30 to 12:30 (1 in 3 – paid as overtime)
- Holiday: 22 days per year +
Service Advisor (Fixed Term Contract) in Eastbourne employer: Birchwood Group Ltd.
Contact Detail:
Birchwood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Fixed Term Contract) in Eastbourne
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their reputation for excellent customer service.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be friendly and professional. Role-play with a mate or in front of the mirror to nail those customer interactions before you even step into the dealership.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you've worked well with others. We want to see how you can fit into the Aftersales Team and help create a smooth service experience for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Birchwood family. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor (Fixed Term Contract) in Eastbourne
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering top-notch customer service in your application. We want to see how you can bring that passion to our team and make a difference for our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the After Sales Advisor role. We love seeing candidates who take this extra step!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate applicants who can communicate effectively, just like we do with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Birchwood Group Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the role of an After Sales Advisor. Familiarise yourself with the key responsibilities like managing customer interactions and handling service requests. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your passion and capability in providing top-notch service.
✨Practice Makes Perfect
Rehearse common interview questions related to teamwork, communication, and problem-solving. You might be asked how you handle difficult customers or work under pressure. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
