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- Tasks: Provide exceptional customer service and manage aftersales requests at our Kia dealership.
- Company: Birchwood Group, a forward-looking company with a strong reputation for customer service.
- Benefits: Health cash plan, subsidised vehicle purchase, and 22 days holiday plus bank holidays.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a passion for customer service required.
- Other info: Fixed term contract with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire. The Birchwood group has a reputation for delivering excellent customer service. Our Aftersales Team are looking for an After Sales Advisor (12 month, fixed term contract), with a passion for providing exceptional levels of customer service to join them at our Kia dealership in Chichester.
As After Sales Advisor, you will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner. You will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience. You will support and guide customers every step of the way throughout the purchase of their new vehicle.
Your duties will include but are not limited to the following:
- The administration of all aftersales requests i.e. job card preparation, bookings, quotes, parts orders via the Pinnacle DMS
- Greeting customers and managing their vehicle progress through workshop
- Ensuring accurate and proactive use of EVHC to achieve pre-set targets
- Ordering vehicle parts, ensuring timely delivery
- Receiving of vehicle parts, confirming accuracy and quality control
- Maintaining stock control of key parts
- Ad hoc duties as required
Knowledge, Skills and Experience Required:
- Excellent verbal and written communication skills
- Passion for delivering high levels of customer service
- Ability to work with minimum supervision
- Proven excellence as a team player
- Competent with standard MS office packages
- Ability to work within our Values
Package:
- 12 month, fixed term contract
- Hours: 40 hours average per week - Monday to Friday - 08:00 to 17:00 / 09:00 to 18:00, Saturday 08:30 to 12:30 (1 in 3 – paid as overtime)
- Holiday: 22 days per year + bank holidays
- Benefits: Health cash plan, subsidised vehicle purchase and aftersales scheme (upon completion of probation)
We are an Equal Opportunities Employer. Due to the high volume of applications we receive, unfortunately, we are unable to contact each applicant individually regarding the status of their application. If you do not hear from us within 2 weeks, please assume you were unsuccessful on this occasion.
After Sales Advisor (Fixed Term Contract) in Eastbourne employer: Birchwood Group Ltd.
Contact Detail:
Birchwood Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Advisor (Fixed Term Contract) in Eastbourne
✨Tip Number 1
Get to know the company! Research Birchwood Group and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their excellent customer service.
✨Tip Number 2
Practice your communication skills! As an After Sales Advisor, you'll need to chat with customers all day. Role-play with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples where you've worked well in a team. We want to see how you can fit into the Aftersales Team and help create a positive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining the Birchwood Group family.
We think you need these skills to ace After Sales Advisor (Fixed Term Contract) in Eastbourne
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you connect with customers and make their experience memorable!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the After Sales Advisor role. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Birchwood Group Ltd.
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since the role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of homework on Birchwood Group and their values. Understanding their reputation for excellent customer service will help you align your answers with what they’re looking for. Mentioning specific aspects of their service or recent achievements can really impress the interviewers.
✨Prepare for Role-Specific Questions
Expect questions related to aftersales processes, like handling job cards or managing vehicle progress. Think through how you would approach these tasks and be ready to discuss any relevant experience you have. This shows you’re not just interested in the role but also prepared for it.
✨Show Your Team Spirit
As a team player, it’s crucial to demonstrate your ability to work well with others. Prepare examples of how you’ve collaborated with colleagues in the past, especially in high-pressure situations. This will highlight your fit within their Aftersales Team and your commitment to achieving shared goals.
