At a Glance
- Tasks: Provide first and second-line IT support and troubleshoot technical issues.
- Company: Birchwell Associates, a supportive tech team in Manchester.
- Benefits: Salary between £28,000 and £35,000, with training and progression opportunities.
- Other info: Varied work with exposure to cloud technologies and career growth.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 28000 - 35000 £ per year.
Role overview
- Location Manchester
- Type Permanent
- Sector IT Support
- Reference BW-ITS-001
The opportunity
Birchwell Associates is supporting an established business in the search for an IT Support Technician.
This role will suit someone who enjoys solving practical technical problems and delivering a helpful, professional service to users across the organisation.
You will provide first and second-line support, maintain devices and user accounts and assist with Microsoft 365, networking and wider business-system issues.
- What you will be doing
- Provide first and second-line support through tickets, phone, email and face-to-face contact.
- Set up, maintain and troubleshoot laptops, desktops, mobile devices and peripherals.
- Support Microsoft 365, user accounts, permissions and identity services.
- Assist with onboarding, offboarding, software installation and access requests.
- Troubleshoot connectivity, printing, VPN, network and core application issues.
- Maintain clear ticket notes, technical documentation and asset information.
- What we are looking for
- Commercial experience in an IT support, service desk or technical support role.
- Good knowledge of Windows, Microsoft 365 and common desktop applications.
- Experience with Active Directory, Entra ID or user-account administration.
- Strong hardware, software and network troubleshooting skills.
- A helpful communication style and confidence supporting users with different technical abilities.
- A structured approach to prioritising tickets, documenting work and escalating issues.
- What is on offer
- Salary between £28,000 and £35,000, depending on experience.
- A Manchester-based position within a supportive technical team.
- Varied work across user support, Microsoft 365, devices and business systems.
- Exposure to infrastructure, networking and cloud technologies.
- Training and progression toward infrastructure, cloud or more senior support responsibilities.
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IT Support Technician in Manchester employer: Birchwell Digital
Birchwell Associates is an excellent employer for IT Support Technicians, offering a supportive work environment in Manchester where you can thrive while solving technical challenges. With a focus on employee growth, the company provides training opportunities and exposure to cutting-edge technologies, ensuring that your career can progress towards infrastructure and cloud roles. Join a collaborative team that values professional development and fosters a culture of helpfulness and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Birchwell Digital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Birchwell Digital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Birchwell Digital!
✨Direct Apply to Birchwell Digital
Let's not forget to apply directly through the Birchwell Digital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Birchwell Digital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Birchwell Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Birchwell Digital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
