Technical Support Engineer - Heat Pumps

Birchwell Associates is proud to be working with a pioneering company in the renewable energy industry, offering cutting-edge heating solutions to homeowners across the UK. With a strong focus on sustainability, innovation, and customer care, this is an exciting opportunity to join a dynamic and supportive technical team shaping the future of green energy. Why Join? Youll be part of a forward-thinking organisation that values your expertise, fosters personal and professional growth, and actively contributes to a more sustainable future. Career development, training, and collaboration are at the heart of their culture. Your Role As a Technical Support Specialist, youll play a key part in building and maintaining trust in the companys range of sustainable heating systems and services. You will: Respond to technical enquiries before and after sales, including troubleshooting, spare parts support, and general product information. Provide expert assistance to professional installers and field engineers, taking ownership of queries through to resolution. Collaborate with the wider technical support, service, warranty, customer service, and sales teams. Identify and report on recurring issues or emerging trends to relevant departments. Offer feedback to internal training teams to enhance technical training materials.</p…