IT Assistant

Birchwell Associates are working with a well-established professional services organisation seeking an IT Assistant to join their growing team in Cambridge. This is an excellent opportunity for an IT professional looking to develop their career within a supportive environment, gaining exposure to a broad range of technologies while working closely with senior stakeholders across the business. The Role As IT Assistant, you will provide day-to-day technical support to users across the organisation, helping to ensure the smooth operation of systems, hardware and software. Responsibilities will include: Providing 1st line IT support to end users Troubleshooting hardware, software and network issues Managing user accounts and access permissions Supporting Microsoft 365 administration Assisting with workstation, laptop and mobile device setup Maintaining IT documentation and asset registers Supporting IT projects, upgrades and system improvements Assisting with cybersecurity initiatives and best practices Delivering basic user training and onboarding support What We're Looking For We would be keen to speak with candidates who have experience in: IT Support / IT Assistant / IT Technician positions Microsoft 365 administration Windows environments User account management Hardware a...