IT Support Engineer

Birchwell Associates is excited to be recruiting on behalf of our client, a leading IT services provider based in Leeds. We are looking for an experienced IT Support Engineer (2nd/3rd Line) to join their team. This is a fantastic opportunity to work in a dynamic and fast-paced environment, supporting a wide range of IT infrastructure and systems.

Key Responsibilities:

• Provide 2nd and 3rd line technical support to clients and internal teams.

• Diagnose, troubleshoot, and resolve hardware, software, and network issues.

• Manage and maintain Windows Server environments, Active Directory, and Office 365.

• Support network infrastructure, including switches, routers, and firewalls.

• Work with virtualization technologies such as VMware and Hyper-V.

• Assist in IT projects, including migrations, system upgrades, and implementations.

• Provide proactive monitoring and maintenance to prevent technical issues.

• Document solutions and processes, ensuring accurate and up-to-date records.

Essential Skills & Experience:

• Proven experience in a 2nd/3rd line IT support role.

• Strong knowledge of Windows Server, Active Directory, and Group Policy.

• Experience supporting Office 365, Exchange, and cloud-based solutions.

• Solid understanding of networking concepts, including DNS, DHCP, VLANs, and firewalls.

• Familiarity with virtualization technologies such as VMware or Hyper-V.

• Strong troubleshooting skills and the ability to work under pressure.

• Excellent communication skills and a customer-focused approach.

Desirable Skills:

• Certifications such as Microsoft (MCSA/MCSE), Cisco (CCNA), or ITIL.

• Experience with backup and disaster recovery solutions.

• Knowledge of scripting and automation (PowerShell, Bash).

• Exposure to cloud platforms such as Azure or AWS.

What’s on Offer?

• A competitive salary package with benefits.

• Flexible working options, including hybrid remote working.

• A supportive and collaborative team environment.

• Opportunities for training, certification, and career progression.

• Engaging projects with cutting-edge technologies.

If you are a proactive IT Support Engineer looking for a new challenge, we would love to hear from you! Apply now to join a company that values innovation, expertise, and professional growth

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