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For Companies At a Glance
- Tasks: Support daily operations of a high-availability data centre and manage incidents.
- Company: Join a dynamic team in a secure, cutting-edge data centre environment.
- Benefits: Enjoy private medical insurance, performance bonuses, and on-site perks.
- Why this job: Gain hands-on experience in critical infrastructure while interacting with diverse clients.
- Qualifications: Experience in data centres and strong communication skills are essential.
- Other info: Opportunity for growth in a fast-paced, supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a client-facing Data Centre Engineer to support the day-to-day operation of a secure, high-availability data centre environment based in Farnborough. This role offers hands-on exposure to critical infrastructure, close interaction with customers, and the opportunity to support complex IT environments within a growing technical operation.
The Role
You will be part of an on-site engineering team responsible for maintaining the performance, availability, and security of business-critical systems. The role blends technical delivery with customer service, requiring a practical mindset and strong communication skills. You will support live environments, respond to incidents and service requests, and assist with new deployments while working within defined operational and security procedures.
Key Responsibilities
- Support daily operations of the data centre in line with established processes and best practice
- Monitor infrastructure systems and respond to alerts and incidents promptly
- Manage incidents, changes, and service requests via a ticketing/helpdesk platform
- Install and maintain server racks, hardware, and structured cabling
- Deliver responsive, high-quality remote hands support to customers within SLA
- Install and manage cross-connects in accordance with documented patching plans
- Receive and manage equipment deliveries, including inventory tracking and logistics
- Liaise with external technical and mechanical service providers as required
- Carry out general operational and ad hoc data centre tasks
- Participate in a rotating on-call schedule
About You
This is a customer-facing position, so you'll be confident, organised, and comfortable working directly with a wide range of stakeholders. You'll ideally have:
- Experience working in a data centre or critical infrastructure environment
- Strong understanding of physical server hardware and installations
- Good working knowledge of structured cabling standards and practices
- Experience using ticketing or service desk systems
- A proactive, hands-on attitude with a desire to learn and develop
- Clear written and verbal communication skills
- Solid general IT skills, including Microsoft Office applications
Desirable Experience
- Exposure to data centre operational practices
- Structured cabling design or deployment experience
- Familiarity with monitoring or building management systems
- Basic understanding of networking (switching, routing)
- Awareness of power, cooling, and resilience concepts within critical environments
Additional Information
- Applicants must live within 30 minutes of the Farnborough site
- Successful candidates must be able to pass high-level security vetting
- This role is fully site-based and includes participation in an on-call rota
Benefits
- Performance-related bonus
- Private medical insurance
- Life and income protection cover
- Pension scheme
- Sick pay
- On-site parking
- Company events
- Food and refreshment benefits
Locations
Data Centre Engineer in Farnborough, Hampshire employer: Birchwell Associates Ltd
Contact Detail:
Birchwell Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Engineer in Farnborough, Hampshire
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you fit in and contribute to their goals. This will help you stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them during the interview. Whether it's troubleshooting a server issue or explaining cabling standards, being hands-on and confident will impress your interviewers and show you're the right fit for the job.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info about the company and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website for the best chance at getting noticed. We love seeing candidates who take the initiative to engage directly with us. Plus, it shows you're serious about joining our team and ready to dive into the data centre world!
We think you need these skills to ace Data Centre Engineer in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in data centres and critical infrastructure. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Data Centre Engineer role. Be sure to mention your hands-on attitude and any relevant experiences that demonstrate your proactive approach.
Show Off Your Communication Skills: Since this is a customer-facing role, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure you convey your ability to interact with a variety of stakeholders clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Birchwell Associates Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of physical server hardware and installations. Be ready to discuss your experience in a data centre environment, as well as any specific technologies you've worked with. This will show that you're not just familiar with the basics but can handle the complexities of the role.
✨Show Off Your Customer Service Skills
Since this is a customer-facing position, practice how you'll communicate with clients. Think of examples where you've successfully resolved issues or provided support. Being able to demonstrate your strong communication skills will set you apart from other candidates.
✨Familiarise Yourself with Operational Procedures
Get to grips with the operational and security procedures relevant to data centres. Understanding best practices for incident management and service requests will help you answer questions confidently and show that you're proactive about maintaining high standards.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would respond to incidents or manage service requests. Practising these scenarios will help you articulate your thought process and demonstrate your hands-on attitude.
