Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the SAP Support Centre and ensure exceptional service delivery to customers.
- Company: Birchman, a collaborative and supportive business consulting firm.
- Benefits: Full-time role with opportunities for career growth and shaping SAP support services.
- Why this job: Join a high-performing team and make a real impact in SAP support.
- Qualifications: Proven experience in SAP support management and strong leadership skills.
- Other info: Dynamic environment with a focus on continual service improvement.
The predicted salary is between 60000 - 84000 £ per year.
Due to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships.
As the leader of our SAP Support Centre, you will be responsible for managing the performance of the support team, ensuring effective resolution of incidents and service requests, and continuously improving service delivery. You will also act as Service Delivery Manager for key customers and Account Manager for selected clients, building strong relationships and ensuring their SAP systems are optimised to meet business needs.
Key Responsibilities- Lead and manage the SAP Support Centre team, including application and technical specialists.
- Own the delivery of SAP support services across public cloud, private cloud, any-premise and on-premise.
- Serve as Service Delivery Manager for key customers, ensuring SLA compliance and proactive service improvements.
- Act as Account Manager for assigned customers, developing strong relationships and identifying opportunities for added value.
- Oversee incident, problem, change, and release management processes.
- Ensure continual service improvement through monitoring, reporting, and feedback.
- Drive knowledge sharing and skills development within the support team.
- Collaborate with sales, consulting, and project teams to ensure seamless customer experience.
- Proven experience in managing SAP application and technical support services.
- Strong knowledge of SAP S/4HANA (cloud and on-premise) and SAP ECC environments.
- Demonstrated leadership skills with experience managing support teams.
- Customer-focused mindset with strong service delivery and account management expertise.
- Excellent communication, stakeholder management, and problem-solving skills.
- ITIL knowledge or certification desirable.
- Lead a high-performing SAP support organisation with a strong customer base.
- Opportunity to shape the future of SAP support services across multiple environments.
- Collaborative and supportive company culture.
Head of SAP Support Services in Reading employer: Birchman
Contact Detail:
Birchman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of SAP Support Services in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, attend industry events, and join relevant online forums. The more people you know, the better your chances of landing that Head of SAP Support Services role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SAP S/4HANA and ECC environments. Be ready to discuss how you've led support teams and improved service delivery in the past. We want to see your passion for customer service shine through!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and built strong relationships with clients. We love hearing about your successes and how you’ve driven service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals who can help us shape the future of SAP support services.
We think you need these skills to ace Head of SAP Support Services in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of SAP Support Services role. Highlight your experience in managing SAP support teams and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've driven service excellence and built strong customer relationships in previous roles.
Showcase Your Leadership Skills: As a leader, we want to know how you've managed teams and improved service delivery. Include examples of your leadership style and how you've motivated your team to achieve their goals. This will help us see your potential impact at Birchman!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our awesome team!
How to prepare for a job interview at Birchman
✨Know Your SAP Inside Out
Make sure you brush up on your knowledge of SAP S/4HANA and ECC environments. Be ready to discuss specific scenarios where you've managed support services effectively, as this will show your expertise and confidence in the subject.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing support teams. Think about how you've driven service excellence and improved team performance in previous roles, as this is crucial for the Head of SAP Support Services position.
✨Demonstrate Customer Focus
Be ready to talk about how you've built strong relationships with customers in the past. Share specific instances where you've identified opportunities for added value and ensured customer satisfaction, as this aligns perfectly with the role's responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet, such as how you'd handle a major incident or improve service delivery. Practising these scenarios can help you articulate your problem-solving skills and proactive approach during the interview.