Head of SAP Support Services

About The Role Due to retirement, we are seeking an experienced Head of SAP Support Services to lead our SAP Support Centre and oversee the delivery of exceptional support services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships. This role involves managing the performance of the support team, ensuring effective resolution of incidents and service requests, and continuously improving service delivery. The Head of SAP Support Services will also serve as Service Delivery Manager for key customers, building strong relationships and ensuring their SAP systems are optimised to meet business needs. Key Responsibilities Lead and manage the SAP Support Centre team, including application and technical specialists. Own the delivery of SAP support services across public cloud, private cloud, any‑premise, and on‑premise. Serve as Service Delivery Manager for key customers, ensuring SLA compliance and proactive service improvements. Oversee incident, problem, change, and release management processes. Ensure continual service improvement through monitoring, reporting, and feedback. Drive knowledge sharing and skills development within the support team. Collaborate with sales, consulting, and project teams to ensure seamless customer experience. Skills