At a Glance
- Tasks: Conduct outcome testing to ensure customers receive fair and appropriate results.
- Company: Leading UK financial services organisation with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working, bonus potential, and private medical insurance.
- Other info: Join a supportive team and contribute to continuous improvement initiatives.
- Why this job: Make a real impact on customer experiences while ensuring compliance with regulations.
- Qualifications: Experience in Quality Assurance or Compliance, strong analytical skills, and attention to detail.
The predicted salary is between 40000 - 45000 £ per year.
Birchlake Recruitment is delighted to be partnering with a leading UK financial services organisation based in Milton Keynes in the search for an Outcome Testing Specialist to join their Customer Operations Quality Assurance team on a 12-month fixed-term contract. This is an excellent opportunity for an experienced Quality Assurance, Outcome Testing or Compliance professional who is passionate about delivering positive customer outcomes and helping organisations meet their regulatory obligations.
The Role:
- Working within a specialist Quality Assurance team, you'll conduct independent outcome testing across a range of customer journeys to assess whether customers are receiving fair and appropriate outcomes in line with Consumer Duty and FCA expectations.
- You'll review customer interactions across multiple communication channels, identify opportunities for improvement and work closely with stakeholders to drive meaningful change across the business.
Key Responsibilities:
- Conduct independent outcome testing across customer journeys
- Assess compliance with FCA regulations, Consumer Duty and internal policies
- Review customer interactions across telephone, email, webchat and written correspondence
- Identify poor customer outcomes and recommend remediation
- Produce clear, evidence-based feedback and reports
- Carry out trend analysis to identify emerging risks and control weaknesses
- Work collaboratively with operational teams to improve customer journeys
- Support continuous improvement initiatives and regulatory projects
- Present findings to stakeholders across the business
About You:
- You’ll ideally have experience in one or more of the following: Outcome Testing, Quality Assurance, Compliance Monitoring, Conduct Risk, Consumer Duty, Customer Operations Quality Assurance
- You’ll also possess:
- A strong understanding of FCA regulation and Consumer Duty
- Excellent analytical and investigative skills
- Experience assessing customer outcomes against regulatory requirements
- The ability to communicate findings clearly and confidently
- Strong report writing and stakeholder management skills
- A proactive approach with excellent attention to detail
Experience within financial services is essential, with automotive finance experience viewed as advantageous but not essential.
What's on Offer:
- Salary between £40,000 - £45,000
- Hybrid working (3 days in the office)
- Opportunity to join a highly regarded Quality Assurance function
- Exposure to Consumer Duty and regulatory change initiatives
- Collaborative and supportive working environment
- Bonus 13.5% of salary. Please note, this is only payable if global company targets are met and a bonus is awarded which is not always guaranteed. If a bonus is paid for 2026, this would be payable at the end of the 12 months FTC.
- Eligible to participate in company car scheme (LPS). Vehicle will be allocated based on stock and availability associated with grade.
- Private medical insurance.
- Company pension scheme.
If you're passionate about delivering good customer outcomes and want to play an important role in helping shape customer experience within a regulated environment, we'd love to hear from you. Apply today or contact Birchlake Recruitment for a confidential discussion.
Outcome Testing Specialist employer: Birchlake Recruitment
Join a dynamic and innovative fintech company as an Interim Compliance Officer, where you will play a crucial role in ensuring regulatory adherence within a fast-paced investment platform. Our collaborative work culture fosters professional growth and offers competitive daily rates, alongside opportunities to make a significant impact in the industry. Located in a vibrant area, we provide a supportive environment that values your expertise and encourages continuous development.
StudySmarter Expert Advice🤫
We think this is how you could land Outcome Testing Specialist
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Birchlake Recruitment.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Birchlake Recruitment might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Outcome Testing Specialist
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Birchlake Recruitment will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Birchlake Recruitment. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Birchlake Recruitment confidence in your short-term commitment to the role.
How to prepare for a job interview at Birchlake Recruitment
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Birchlake Recruitment.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Birchlake Recruitment that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
