GP Receptionist in Walsall

Birchills Health Centre is a forward thinking and well-respected teaching and training practice that operates in Walsall, West Midlands. We serve a diverse population of over 6000 patients and we have recently joined a PCN along with another 6 practices. This enables us to develop and shape the services we offer. We are committed to providing an open, friendly and supportive environment where all staff are comfortable sharing ideas and can expect to be provided with all the tools and support that they need to enjoy working and succeeding.

Due to an ever-expanding patient list we are looking for a Receptionist with or without previous GP Surgery experience to join our team.

The crucial role of the Receptionist is to ensure that patients are able to access health services including contact/make an appointment to see a doctor in the appropriate manner depending on need and that all patient records are up-to-date and available for all users when required. The successful candidate will be able to contribute to maintaining practice administrative systems such as data input, new patient registrations, correspondence, results and repeat prescribing systems and work effectively as part of a team where help and support will be available at all times.

We are a large, friendly and diverse team of 3 partners, 2 Practice Nurses, 1 HCA and an experienced clerical admin / Reception team of 7. We are passionate about staff health and wellbeing and working together as a team. Long established training and teaching of medical students, GP registrars and student nurses. Opportunity to become involved in supervision and education. CQC rated Good. High QoF attainment every year. Advanced Nurse Prescriber. EMIS Web. Covid vaccination hub involvement. Full medical indemnity.

The Receptionist will adhere at all times to the practices agreed protocols and procedures, will contribute to updating them as required and will protect patient confidentiality at all times.

• Reception staff will answer the various incoming outside lines into reception and also the internal lines.
• Switch incoming lines from out of hours message in the morning.
• Handle patients telephoning with an emergency in accordance with the practices protocol.
• Provide future/on-the-day appointments/telephone advice slots with team members in accordance with practices Access Protocol.
• Record patient information accurately and pass it on to appropriate team member for advice/triage including emergencies.
• Forward calls to team members.
• Record and pass on messages.
• Assist patients checking the availability of their prescription or with a query.
• Switch incoming lines to out of hours message at the end of working day.

• Reception staff will greet patients when they arrive in the practice and ensure that they are assisted appropriately.
• Handle patients presenting at reception as an emergency in accordance with the practices protocol.
• Provide future/on-the-day appointments in accordance with the practices Access Protocol.
• Assist patients to check in for their appointments.
• Process requests for repeat and acute prescriptions.
• Pass out prescriptions for collection and answer associated queries.
• Advise walk-in patients about how to access the service according to patient need.
• Take requests for repeat prescriptions.
• Welcome and provide practice information/registration protocol details for patients wishing to register with the practice.
• Process changes of address/patient details.
• Record and pass on messages.
• Assist with unlocking and locking the surgery and ensure adherence to security procedures.

• Receptionists will contribute to the updating and maintenance of all patient records.
• Update registration and clinical details.
• Transmit new registration and de-registration data updates to Practitioner Services (registration details and records transfers).
• Highlight incoming mail for coding.
• Provide data for house calls (i-Pad/printed visit summary sheets).
• Scan incoming correspondence and workflow to correct clinician.
• Workflow Out of Hours contact details to correct clinician.
• Workflow incoming results to correct clinician.
• Process incoming new patient records including arranging summarisation.
• Provide printed appointments list for each surgery as a backup in the event that the system is unavailable.
• Accurately re-file any paper records accessed by clinicians.
• Repair damaged Lloyd George/A4 records.
• File/scan ECGs.

Receptionists will accurately record and pass on patient details and the content of the message in accordance with the practices message protocol.

Receptionists will take and action requests for repeat prescriptions over the telephone and in person in accordance with the practices Repeat Prescription Protocol. Process GPs requests to amend patients repeat prescribing records in accordance with the practices Repeat Prescription Protocol. Print repeat and acute prescriptions requested by patients and pass on for signature in accordance with protocol and within agreed timescales. Direct signed prescriptions in the appropriate direction (pharmacy/post/for collection).

Receptionists will contact patients by phone or using standard letters in accordance with doctors instructions and to agreed timescales.

Previous Employment is essential. Working in a GP Surgery is preferred but not essential.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience Above National Living Wage.