Assistant Manager, Complaints in Woking

As the Assistant Manager you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents.

This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience.

• Brings experience from retirement living, hospitality, healthcare or property.
• Knowledge of financial management, capable of supporting budget management and financial performance analysis.
• Committed to enhancing residents' well-being and fostering a sense of community.
• Willingness to work flexible hours, including weekends, to meet development needs.
• Values aligned with our philosophy as outlined on our website.
• To have a firm understanding of safeguarding adults at risk.
• Experience in caring for residents who have health-related issues, including dementia.
• To have experience managing a team, including the direct supervision of staff.
• To have experience creating and implementing risk assessments.
• Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence.
• To promote the independence of our residents including providing opportunities to use their skills and enhance their quality of life, while maintaining their independence, dignity, and privacy.
• Assisting in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being.
• Ensuring compliance with Health & Safety policies and procedures and helping with risk assessments and other relevant reporting duties.
• Assisting in managing rotas.
• Supporting financial management, including rent control, cost control and overall budget management.
• Oversee the housekeeping team to maintain high cleanliness standards throughout the development.
• Manage inventory of consumables and coordinate replenishment orders as necessary.
• Take charge of planning and executing various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with residents' preferences.
• Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance.
• Collaborating with the sales effort through planning sessions, outreach initiatives, tours, home visits and other sales-related tasks.
• Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction.
• Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood.

Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employees' career progression. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.

Competitive compensation and benefits including health care cash back and electric car scheme. We believe in the power of diversity and inclusion. Birchgrove is known as the leading company in its field within the UK.

If you would like to pop in for a coffee and a chat please let us know.