At a Glance
- Tasks: Create a warm environment for residents and manage daily operations at a new retirement community.
- Company: Birchgrove, a leading provider of rental communities for people over 65.
- Benefits: Competitive pay, complimentary meals, health cash back scheme, and electric car scheme.
- Other info: Opportunities for growth and professional development in an inclusive workplace.
- Why this job: Be part of a brand-new team and make a real difference in residents' lives.
- Qualifications: Warm personality, excellent communication skills, and a passion for enhancing residents' well-being.
The predicted salary is between 24000 - 30000 £ per year.
Join a brand-new retirement community at Hampton Court Estate as their founding Concierge. You'll be part of creating something special from day one - welcoming the first residents and building a warm, vibrant community where people over 65 can thrive independently.
About Birchgrove: At Birchgrove, we create welcoming rental communities designed exclusively for people over 65, places where residents can feel comfortable, connected and independent. Our work is about more than just buildings; it's about people. We put residents and colleagues at the heart of everything we do, making a meaningful difference every day. We're proud to be a Living Wage Employer and a Disability Confident Employer, and we're committed to building an inclusive workplace where everyone feels valued and supported.
Hampton Court Estate is a brand-new community just moments from the River Thames and Hampton Court Village. Opening in September, this is an exciting opportunity to be part of a new team from the very beginning and help welcome our first residents into their new home.
What you'll be doing:
- As the first point of contact, you'll create a warm and welcoming environment for residents and visitors.
- This varied role spans multiple operational areas including administration, event coordination and daily operations.
- Your key responsibilities:
- Support residents in their day-to-day activities
- Assist with activities and events
- Answer telephone enquiries professionally and efficiently
- Collaborate with residents, families, and staff members
- Provide support to residents, guests and visitors
- Deliver high-standard food and beverage service in the restaurant
- Serve hot drinks and bar drinks throughout the day
- Clean communal areas
- Greet visitors at reception and manage car park
- Undertake activities under Health & Safety policies and procedures
What we're looking for:
- Warm and friendly personality
- Passionate about enhancing the lives of our residents
- Innovative and creative approach
- Self-motivated and enthusiastic with excellent customer service commitment
- Great communication skills
- Excellent team player
- Committed to enhancing residents' well-being and fostering community
- Values aligned with our philosophy as outlined on: www.birchgrove.life
Why work for us:
- Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee's career progression.
- Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
- Competitive compensation and benefits
- Complimentary lunch cooked by our professional Chefs
- Health Care Cash Back scheme
- Electric Car Scheme
- We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
- Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.
Ready to make a real difference from day one? Apply now and help us create something extraordinary at Hampton Court Estate.
Front of House in Thames Ditton employer: Birchgrove
Birchgrove is an exceptional employer, offering a unique opportunity to be part of a brand-new retirement community at Hampton Court Estate. With a strong commitment to employee growth, competitive benefits, and a vibrant, inclusive work culture, Birchgrove empowers its team to make a meaningful impact on the lives of residents. Join us in creating a warm and welcoming environment where both staff and residents can thrive together.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Thames Ditton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Birchgrove. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Birchgrove
Don't be shy about reaching out to Birchgrove directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House in Thames Ditton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Birchgrove and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Birchgrove
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
