At a Glance
- Tasks: Create a welcoming environment and support residents with daily activities and events.
- Company: Birchgrove, a leading build-to-rent operator for the over 65s.
- Benefits: Professional development, complimentary lunch, and a positive work environment.
- Other info: Join a diverse team committed to inclusivity and community wellbeing.
- Why this job: Make a meaningful impact on the lives of older adults in a dynamic role.
- Qualifications: Experience in hospitality or customer service, with a warm and friendly approach.
The predicted salary is between 24000 - 27800 £ per year.
The Company
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s.
We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers.
We put our colleagues and residents at the heart of everything that we do and love to make a difference.
We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.
The Role
We are looking for a warm, enthusiastic, and reliable person to join our friendly team and help create a welcoming and fulfilling environment for our residents.
This varied and rewarding role combines front-of-house duties, hospitality service, event support, and housekeeping.
You will be the friendly face that greets residents and guests, supports community activities, and helps ensure our communal spaces and apartments are clean, comfortable, and safe.
If you’re passionate about customer service, enjoy a dynamic and varied role, and want to make a meaningful impact on others, this opportunity is for you.
The Person
The ideal applicant ideally should be
- Warm and Friendly
- Passionate about enhancing the lives of our residents
- Warm, approachable, and professional in all interactions
- Passionate about enhancing the lives of older adults
- Experienced in housekeeping, hospitality, or customer service roles
- A great communicator and team player
- Compassionate, with high attention to detail and care
- Organised with excellent time management
- Committed to fostering a safe and inclusive community
• Aligned with our values – see
www. birchgrove. life
Key Responsibilities
Key responsibilities will include
- Provide a welcoming and professional first impression to residents and guests
- Support residents with daily activities, including event and activity coordination
- Deliver food and drink service in the on-site restaurant, bar, and communal areas
- Prepare and serve hot drinks and refreshments as needed
- Answer phone calls and assist with reception duties
- Assist with the cleaning and upkeep of communal areas
- Perform detailed housekeeping routines in resident apartments
- Maintain high standards of hygiene and presentation across the site
- Report maintenance or wellbeing concerns to management
- Support with stock replenishment and supply checks
- Promote wellbeing and a sense of community among residents
- Values aligned with our philosophy as outlined on our website.
- Undertake any activities that fall under the Health & Safety policies and procedures.
- Why Work for us
- Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee’s career progression.
- Birchgrove is dedicated to making a positive impact on our residents and the community.
As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
- Complimentary lunch cooked by our professional Chefs
- We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
- Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.
We are passionate about what we do and are looking for individuals who share our values and vision.
If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.
Bank Front of house in London employer: Birchgrove
Birchgrove is an exceptional employer that prioritises the well-being of its colleagues and residents, fostering a supportive and inclusive work culture. With a strong focus on employee growth and development, we offer numerous opportunities for advancement within our innovative build-to-rent operations tailored for the over 65s. Located in a vibrant community, working with us means making a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Front of house in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Birchgrove. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Birchgrove
Don't be shy about reaching out to Birchgrove directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bank Front of house in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Birchgrove and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Birchgrove
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
