At a Glance
- Tasks: Join our front of house team to support older adults and create a welcoming environment.
- Company: Birchgrove is a leading build-to-rent operator dedicated to enhancing the lives of over 65s.
- Benefits: Enjoy competitive pay, complimentary lunches, health care cash back, and an electric car scheme.
- Other info: Be part of a diverse team committed to inclusivity and professional development.
- Why this job: Make a real difference in the community while growing your career in a supportive environment.
- Qualifications: Warm, friendly, self-motivated, with great communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Front of House Team Member – Leatherhead
Who We Are
At Birchgrove, we create welcoming, purpose-built rental communities for people over 65 – places where comfort, independence, and connection thrive. Our mission is simple: to make life easier and brighter for our residents, while building a supportive, inclusive workplace for our colleagues.
We’re proud to be a Disability Confident Employer and a Living Wage Employer. At Birchgrove, everyone’s contribution is valued, and we work together with warmth, respect, and purpose.
The Role
We have an exciting opportunity to join our front of house team at our beautiful Leatherhead community.
This role is perfect for someone who is warm, approachable, and enjoys making people feel at home. You’ll be the friendly face that welcomes residents, families, and visitors, and you’ll play a key part in making daily life run smoothly.
No two days are the same – from supporting residents with day-to-day needs, helping with events and activities, greeting visitors, or providing food and drink service in our restaurant – you’ll be at the heart of our community.
If you’re passionate about helping others, love variety in your work, and want a job that feels meaningful, this could be the perfect role for you.
What You’ll Be Doing
- Creating a warm, welcoming environment for residents and visitors
- Supporting residents with day-to-day requests and activities
- Assisting in planning and running community events and social activities
- Serving food, hot drinks, and bar service with a smile
- Looking after communal areas and keeping them inviting
- Handling phone calls and enquiries in a friendly, professional way
- Working as part of a supportive, close-knit team
About You
We’re looking for someone who is:
- Warm, friendly, and approachable
- Passionate about making a difference to older people’s lives
- Great at communication and enjoys working with others
- Self-motivated with a positive, can-do attitude
- Happy to pitch in wherever needed to keep things running smoothly
Experience in hospitality, customer service, or front of house is helpful, but what matters most is your attitude and people skills.
Why Join Birchgrove?
- Make a difference every day – your work helps create a happy, thriving community
- Enjoy great perks – competitive pay, healthcare cashback scheme, electric car scheme, and complimentary lunch cooked by our professional chefs
- Grow with us – we’re committed to supporting your career and personal development
- Be part of a caring team – where everyone is respected, included, and valued
- Feel proud – Birchgrove is a leader in our field, with a reputation for quality, warmth, and community
Ready to Apply?
If you’re looking for more than just a job – if you want to be part of a team that values kindness, connection, and care – then we’d love to hear from you.
And if you’d like to pop in and see what we do before applying, please do – you’ll get a real feel for our community and the difference we make every day.
Front of House in Leatherhead employer: Birchgrove
Birchgrove is an exceptional employer that prioritises the well-being of its colleagues and residents, fostering a supportive and inclusive work culture. With a strong focus on employee growth and development, we offer numerous opportunities for advancement within our innovative build-to-rent operations tailored for the over 65s. Located in a vibrant community, working with us means making a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Leatherhead
✨Tip Number 1
Familiarise yourself with Birchgrove's values and mission. Understanding their commitment to enhancing the lives of older adults will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of specific examples where you've gone above and beyond to assist someone, especially in a community or hospitality setting, as this will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Birchgrove if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquiring about their community initiatives or how they support staff development shows your genuine interest in being part of their team and contributing positively.
We think you need these skills to ace Front of House in Leatherhead
Some tips for your application 🫡
Understand the Company Values:Before applying, take some time to understand Birchgrove's mission and values. Highlight how your personal values align with their commitment to enhancing the lives of older adults and fostering an inclusive workplace.
Tailor Your CV:Make sure your CV reflects your warm and friendly personality. Include any relevant experience in customer service or working with older adults, and emphasise your communication skills and ability to work as part of a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for providing outstanding service. Share specific examples of how you've made a difference in previous roles, particularly in environments that require compassion and support.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are crucial for a front of house role.
How to prepare for a job interview at Birchgrove
✨Show Your Warmth
As a Front of House team member, your warmth and friendliness are crucial. Make sure to greet your interviewers with a smile and maintain a positive attitude throughout the conversation. This will reflect your ability to create a welcoming environment for residents and visitors.
✨Demonstrate Your Passion
Birchgrove values individuals who are passionate about enhancing the lives of older adults. Be prepared to share specific examples of how you've made a difference in previous roles or how you plan to contribute positively to the community.
✨Highlight Your Communication Skills
Effective communication is key in this role. During the interview, showcase your ability to communicate clearly and empathetically. You might want to practice answering questions in a way that demonstrates your listening skills and your capacity to engage with others.
✨Align with Their Values
Familiarise yourself with Birchgrove's commitment to diversity, inclusion, and community well-being. During the interview, express how your personal values align with theirs and how you can contribute to fostering an inclusive environment for both colleagues and residents.
