At a Glance
- Tasks: Create a welcoming environment and support residents with daily activities and events.
- Company: Birchgrove, a leading build-to-rent operator for the over 65s.
- Benefits: Professional development, complimentary lunch, and a positive work environment.
- Other info: Join a diverse team committed to inclusivity and community wellbeing.
- Why this job: Make a meaningful impact on the lives of older adults in a dynamic role.
- Qualifications: Experience in hospitality or customer service, warm and friendly attitude.
The predicted salary is between 24000 - 27800 £ per year.
The Company
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s.
We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers.
We put our colleagues and residents at the heart of everything that we do and love to make a difference.
We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.
The Role
We are looking for a warm, enthusiastic, and reliable person to join our friendly team and help create a welcoming and fulfilling environment for our residents.
This varied and rewarding role combines front-of-house duties, hospitality service, event support, and housekeeping.
You will be the friendly face that greets residents and guests, supports community activities, and helps ensure our communal spaces and apartments are clean, comfortable, and safe.
If you’re passionate about customer service, enjoy a dynamic and varied role, and want to make a meaningful impact on others, this opportunity is for you.
The Person
The ideal applicant ideally should be
- Warm and Friendly
- Passionate about enhancing the lives of our residents
- Warm, approachable, and professional in all interactions
- Passionate about enhancing the lives of older adults
- Experienced in housekeeping, hospitality, or customer service roles
- A great communicator and team player
- Compassionate, with high attention to detail and care
- Organised with excellent time management
- Committed to fostering a safe and inclusive community
• Aligned with our values – see
www. birchgrove. life
Key Responsibilities
Key responsibilities will include
- Provide a welcoming and professional first impression to residents and guests
- Support residents with daily activities, including event and activity coordination
- Deliver food and drink service in the on-site restaurant, bar, and communal areas
- Prepare and serve hot drinks and refreshments as needed
- Answer phone calls and assist with reception duties
- Assist with the cleaning and upkeep of communal areas
- Perform detailed housekeeping routines in resident apartments
- Maintain high standards of hygiene and presentation across the site
- Report maintenance or wellbeing concerns to management
- Support with stock replenishment and supply checks
- Promote wellbeing and a sense of community among residents
- Values aligned with our philosophy as outlined on our website.
- Undertake any activities that fall under the Health & Safety policies and procedures.
- Why Work for us
- Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee’s career progression.
- Birchgrove is dedicated to making a positive impact on our residents and the community.
As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
- Complimentary lunch cooked by our professional Chefs
- We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
- Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.
We are passionate about what we do and are looking for individuals who share our values and vision.
If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.
Bank Front of house - Weekends in Leatherhead employer: Birchgrove
Birchgrove is an exceptional employer that prioritises the well-being of its colleagues and residents, fostering a supportive and inclusive work culture. With a strong focus on employee growth and development, we offer numerous opportunities for advancement within our innovative build-to-rent operations tailored for the over 65s. Located in a vibrant community, working with us means making a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Front of house - Weekends in Leatherhead
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Birchgrove and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Bank Front of house - Weekends in Leatherhead
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Birchgrove that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Birchgrove.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Birchgrove get a sense of who you are beyond your experience!
How to prepare for a job interview at Birchgrove
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Birchgrove and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
