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For Companies At a Glance
- Tasks: Lead a vibrant community, ensuring residents feel at home and supported.
- Company: Birchgrove creates welcoming rental communities for those over 65.
- Benefits: Inclusive workplace, competitive salary, and a focus on wellbeing.
- Why this job: Shape a thriving community and make a real difference in residents' lives.
- Qualifications: Experience in management with a focus on operations and people leadership.
- Other info: Join a supportive team in a modern neighbourhood close to amenities.
The predicted salary is between 36000 - 60000 £ per year.
At Birchgrove, we create welcoming rental communities designed exclusively for people over 65 - places where residents feel at home, stay independent for longer, and live life on their own terms. We believe there is no substitute for feeling at home. That’s why we design communities that feel welcoming, warm and rooted in the neighbourhoods they’re part of. Our approach is simple: be good people to work with, lead with accountability, encourage fresh thinking and always look for reasons to say yes when it makes life better for the people who live with us.
We are proud to be a Living Wage Employer and a Disability Confident Employer, and we are building an inclusive workplace where individuality is respected, talent is recognised, and belonging is real.
Pepperpot House in Godalming is a beautiful, modern neighbourhood, just one year old and already home to a growing community of neighbours. With occupancy currently around 75%, this is a brilliant opportunity for an experienced General Manager to help shape the next phase of its success, building momentum, strengthening community life, and supporting continued growth as the neighbourhood reaches full occupancy.
This is a visible, involved leadership role where you will be close to neighbours and your team day to day. As a newer neighbourhood, Pepperpot House offers real freedom to embed best practice from the start, establish strong rhythms and ways of working, and build a culture where colleagues feel proud to work and neighbours feel truly at home, backed by the full support of our Operations Leadership Team.
Pepperpot House is also ideally located just three minutes from the high street, making it easy for neighbours to stay active, connected and independent. Many residents enjoy being out and about, so you will be leading a community where wellbeing, choice and autonomy are part of everyday life.
If you find joy in building a culture where colleagues feel proud to work and residents feel truly at home, you’re at your best when you build trust, lead with care, and bring people along through change, you’ll find this role both energising and deeply rewarding.
About You
- An experienced General Manager who has led a site or service with full operational, people, and budget accountability. Ideally from retirement living, care homes, or hospitality, but we are open to strong multi-site or complex service leaders from other sectors if they bring the right skills and mindset.
- Someone who thrives in environments where expectations are high and feedback is candid. Pepperpot House is a warm and welcoming neighbourhood where neighbours value great service and a well run community, so the successful candidate will bring emotional intelligence, confidence, and the ability to lead with calm clarity, warmth and good humour.
- Energetic about sales and occupancy with demonstrated success in implementing effective sales strategies.
- Familiarity with managing food and beverage operations.
- Resilient and adaptable, able to respond to competing priorities with thoughtfulness, clarity and pace.
- Someone who leads with empathy, integrity and optimism. Is able to inspire trust in residents and staff and holds themselves to high standards.
General Manager in Godalming employer: Birchgrove
Contact Detail:
Birchgrove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Godalming
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Birchgrove and understanding their values. Think about how your experience aligns with their mission of creating welcoming communities. Practice answering common interview questions, but also be ready to share your unique insights on building community and leading teams.
✨Tip Number 3
Showcase your personality! During interviews, let your warmth and enthusiasm shine through. Remember, they’re looking for someone who can lead with care and build trust. Share stories that highlight your emotional intelligence and ability to inspire others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Birchgrove community. Keep an eye on our careers page for new opportunities and updates!
We think you need these skills to ace General Manager in Godalming
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating welcoming communities shine through. We want to see how much you care about making a difference in the lives of residents and how you can contribute to our mission at Birchgrove.
Tailor Your Experience: Make sure to highlight your relevant experience in your application. Whether it's from retirement living, care homes, or hospitality, we want to know how your background aligns with the role of General Manager and how you can bring your unique skills to Pepperpot House.
Be Authentic: We value individuality, so don’t be afraid to let your personality come through in your application. Share your leadership style and how you build trust and rapport with both colleagues and residents. Authenticity goes a long way with us!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for this exciting opportunity at Pepperpot House. We can’t wait to hear from you!
How to prepare for a job interview at Birchgrove
✨Know the Community
Before your interview, take some time to research Birchgrove and Pepperpot House. Understand their values, mission, and the community they serve. This will help you align your answers with their ethos and show that you're genuinely interested in creating a welcoming environment for residents.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've built trust and led teams in previous roles. Highlight your emotional intelligence and how you’ve successfully navigated change while keeping morale high.
✨Demonstrate Sales Savvy
Since occupancy is a key focus, come ready to share your experience with sales strategies. Discuss any successful initiatives you've implemented in the past that increased occupancy or improved community engagement. This shows you understand the business side of the role.
✨Emphasise Adaptability and Resilience
In a dynamic environment like Pepperpot House, adaptability is key. Prepare to talk about times when you've had to pivot quickly due to competing priorities. Share how you maintained clarity and calmness under pressure, which will resonate well with their expectations.
