Front of House in Woking

Front of House

Location: Birchgrove Woodbank Apartments, Woking
Department: Concierge
Salary: £21,606 (£27,008 FTE)
Hours: 30
Contract Type: Permanent

The Company

Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected and empowered. We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.

The Role

We have a rarely available opportunity to join our amazing team in Woodbank Apartments based in Hook Heath Surrey. We are seeking a member of our front of house team to join us in providing friendly and compassionate support to older adults, enabling them to live a fulfilling and independent life. We are looking for an enthusiastic, warm and friendly individual for this unique opportunity to really make a difference within our community.

This exceptional role offers experience across various operational areas. As the first point of contact, you will ensure a warm and welcoming environment for our residents and visitors while supporting administrational functions, event coordination and daily operations.

If you are passionate about delivering outstanding service, thrive in a dynamic work environment and seek to enhance your career in a supportive and professional environment this is the role for you.

The Person

The ideal applicant ideally should be:

• Warm and Friendly
• Passionate about enhancing the lives of our residents
• Innovative and creative
• Self-motivated and enthusiastic committed to providing an excellent customer service
• Great communication skills
• Excellent team player
• Committed to enhancing residents\’ well-being and fostering a sense of community.
• Values aligned with our philosophy as outlined on our website.

Key Responsibilities

Key responsibilities will include:

• Support our residents in their day-to-day activities
• Assist with activities and events
• Answer telephone enquiries internally and externally ensuring that queries are dealt with in a professional and efficient manner
• Collaborate effectively with residents, their families, and other staff members to ensure the highest level of service and support
• Provide support to residents, their guests and visitors
• Deliver a food and beverage service at a high standard in the restaurant
• Hot drinks and bar drinks served as required throughout the day
• Cleaning of communal areas
• Greeting visitors at reception
• Provide outstanding customer service to residents
• Undertake any activities that fall under the Health & Safety policies and procedures.

Why Work for us

• Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employees career progression.
• Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
• Competitive compensation and benefits
• Complimentary lunch cooked by our professional Chefs
• Health Care Cash Back scheme
• Electric Car Scheme
• We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
• Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.

We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.

REF-222447