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- Tasks: Join our front of house team to support older adults and ensure a welcoming environment.
- Company: Birchgrove is a leading build-to-rent operator dedicated to enhancing lives for the over 65s.
- Benefits: Enjoy competitive pay, complimentary lunches, health care cash back, and an electric car scheme.
- Why this job: Make a real difference in the community while growing your career in a supportive environment.
- Qualifications: We seek warm, friendly individuals with great communication skills and a passion for customer service.
- Other info: This role offers unique experiences across various operational areas in a dynamic workplace.
The predicted salary is between 24000 - 36000 £ per year.
Front of House
The Company
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected and empowered. We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.
The Role
We have a rarely available opportunity to join our amazing team in Pepperpot House based in Godalming. We are seeking a member of our front of house team to join us in providing friendly and compassionate support to older adults, enabling them to live a fulfilling and independent life. We are looking for an enthusiastic, warm and friendly individual for this unique opportunity to really make a difference within our community.
This exceptional role offers experience across various operational areas. As the first point of contact, you will ensure a warm and welcoming environment for our residents and visitors while supporting administrational functions, event coordination and daily operations.
If you are passionate about delivering outstanding service, thrive in a dynamic work environment and seek to enhance your career in a supportive and professional environment this is the role for you.
The Person
The ideal applicant ideally should be:
- Warm and Friendly
- Passionate about enhancing the lives of our residents
- Innovative and creative
- Self-motivated and enthusiastic committed to providing an excellent customer service
- Great communication skills
- Excellent team player
- Committed to enhancing residents\’ well-being and fostering a sense of community.
- Values aligned with our philosophy as outlined on our website.
Key Responsibilities
Key responsibilities will include:
- Support our residents in their day-to-day activities
- Assist with activities and events
- Answer telephone enquiries internally and externally ensuring that queries are dealt with in a professional and efficient manner
- Collaborate effectively with residents, their families, and other staff members to ensure the highest level of service and support
- Provide support to residents, their guests and visitors
- Deliver a food and beverage service at a high standard in the restaurant
- Hot drinks and bar drinks served as required throughout the day
- Cleaning of communal areas
- Greeting visitors at reception
- Provide outstanding customer service to residents
- Undertake any activities that fall under the Health & Safety policies and procedures.
Why Work for us
- Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employees career progression.
- Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
- Competitive compensation and benefits
- Complimentary lunch cooked by our professional Chefs
- Health Care Cash Back scheme
- Electric Car Scheme
- We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
- Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.
We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.
REF-222 765
Front of House in Godalming employer: Birchgrove
Contact Detail:
Birchgrove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House in Godalming
✨Tip Number 1
Familiarise yourself with Birchgrove's values and mission. Understanding their commitment to enhancing the lives of older adults will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you made a positive impact on someone's day. This will highlight your warm and friendly nature, which is essential for the Front of House position.
✨Tip Number 3
Research common challenges faced by older adults and think about how you can contribute to overcoming these in your role. This knowledge will not only impress during interviews but also show your genuine interest in supporting residents.
✨Tip Number 4
Network with current or former employees of Birchgrove if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Front of House in Godalming
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Birchgrove's mission and values. Highlight how your personal values align with their commitment to enhancing the lives of older adults and fostering an inclusive workplace.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant roles that demonstrate your warm and friendly nature. Use specific examples that showcase your ability to support residents and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for working with older adults and your enthusiasm for the role. Mention specific responsibilities from the job description that excite you and explain how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Birchgrove
✨Show Your Warmth
As a Front of House team member, your warmth and friendliness are crucial. Make sure to convey your genuine enthusiasm for working with older adults during the interview. Share personal anecdotes that highlight your compassionate nature.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Discuss specific situations where you went above and beyond to assist someone, as this aligns perfectly with the company's values.
✨Highlight Team Collaboration
Since the role requires effective collaboration with residents, families, and staff, be ready to discuss your experience working in teams. Emphasise your ability to communicate clearly and work harmoniously with others.
✨Align with Company Values
Research Birchgrove's mission and values thoroughly. During the interview, express how your personal values align with theirs, particularly regarding inclusivity and making a positive impact on the community.
