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- Tasks: Join our front of house team to support older adults and create a welcoming environment.
- Company: Birchgrove is a leading build-to-rent operator dedicated to enhancing the lives of over 65s.
- Benefits: Enjoy competitive pay, complimentary lunches, health care cash back, and an electric car scheme.
- Why this job: Make a real difference in the community while growing your career in a supportive environment.
- Qualifications: Warm, friendly, self-motivated, with great communication skills and a passion for customer service.
- Other info: Be part of a diverse team committed to inclusivity and professional development.
The predicted salary is between 24000 - 36000 £ per year.
The Company
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected and empowered. We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.
The Role
We are excited to announce that we are recruiting for our new community in Leatherhead. We are seeking a new colleague to join our front of house team in providing friendly and compassionate support to older adults, enabling them to live a fulfilling and independent life. We are looking for enthusiastic, warm and friendly individual for this unique opportunity to really make a difference within our communities.
This exceptional opportunity offers experience across various operational areas. As the first point of contact, you will ensure a warm and welcoming environment for our residents and visitors while supporting administrational functions, event coordination and daily operations.
If you are passionate about delivering outstanding service, thrive in a dynamic work environment and seek to enhance your career in a supportive and professional environment this is the role for you.
The Person
The ideal applicant ideally should have / be:
- Warm and Friendly
- Passionate about enhancing the lives of our residents
- Innovative and creative
- Self-motivated and enthusiastic committed to providing an excellent customer service
- Great communication skills
- Excellent team player
- Committed to enhancing residents\’ well-being and fostering a sense of community.
- Values aligned with our philosophy as outlined on:
Key Responsibilities
Key responsibilities will include:
- Support our residents in their day-to-day activities
- Assist with activities and events
- Answer telephone enquiries internally and externally ensuring that queries are dealt with in a professional and efficient manner
- Collaborate effectively with residents, their families, and other staff members to ensure the highest level of service and support
- Provide support to residents, their guests and visitors
- Deliver a food and beverage service at a high standard in the restaurant
- Hot drinks and bar drinks served as required throughout the day
- Cleaning of communal areas
- Greeting visitors at reception
- Provide outstanding customer service to residents
- Undertake any activities that fall under the Health & Safety policies and procedures.
Why Work for us
- Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee\’s career progression.
- Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
- Competitive compensation and benefits
- Complimentary lunch cooked by our professional Chefs
- Health Care Cash Back scheme
- Electric Car Scheme
- We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
- Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.
We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.
Front of House employer: Birchgrove
Contact Detail:
Birchgrove Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House
✨Tip Number 1
Familiarise yourself with Birchgrove's values and mission. Understanding their commitment to enhancing the lives of older adults will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of specific examples where you've gone above and beyond to assist someone, especially in a community or hospitality setting, as this will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Birchgrove if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquiring about their community initiatives or how they support staff development shows your genuine interest in being part of their team and contributing positively.
We think you need these skills to ace Front of House
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Birchgrove's mission and values. Highlight how your personal values align with their commitment to enhancing the lives of older adults and fostering an inclusive workplace.
Tailor Your CV: Make sure your CV reflects your warm and friendly personality. Include any relevant experience in customer service or working with older adults, and emphasise your communication skills and ability to work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing outstanding service. Share specific examples of how you've made a difference in previous roles, particularly in environments that require compassion and support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are crucial for a front of house role.
How to prepare for a job interview at Birchgrove
✨Show Your Warmth
As a Front of House team member, your warmth and friendliness are crucial. Make sure to greet your interviewers with a smile and maintain a positive attitude throughout the conversation. This will reflect your ability to create a welcoming environment for residents and visitors.
✨Demonstrate Your Passion
Birchgrove values individuals who are passionate about enhancing the lives of older adults. Be prepared to share specific examples of how you've made a difference in previous roles or how you plan to contribute positively to the community.
✨Highlight Your Communication Skills
Effective communication is key in this role. During the interview, showcase your ability to communicate clearly and empathetically. You might want to practice answering questions in a way that demonstrates your listening skills and your capacity to engage with others.
✨Align with Their Values
Familiarise yourself with Birchgrove's commitment to diversity, inclusion, and community well-being. During the interview, express how your personal values align with theirs and how you can contribute to fostering an inclusive environment for both colleagues and residents.
