At a Glance
- Tasks: Welcome residents and visitors, support daily activities, and help organise community events.
- Company: Birchgrove creates vibrant communities for people over 65, focusing on comfort and connection.
- Benefits: Competitive pay, healthcare cashback, electric car scheme, and complimentary lunches.
- Other info: Join a respected leader in community living with opportunities for personal and career growth.
- Why this job: Make a real difference in older people's lives while enjoying a supportive team environment.
- Qualifications: Warm, friendly attitude and great communication skills; hospitality experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Front of House Team Member
Be the heart of a thriving community where your warmth and care make a real difference to residents' daily lives.
This isn't just hospitality – it's about creating a home where people over 65 can flourish with independence and connection.
About Birchgrove
At Birchgrove, we create welcoming, purpose-built rental communities for people over 65 – places where comfort, independence, and connection thrive.
Our mission is simple: to make life easier and brighter for our residents, while building a supportive, inclusive workplace for our colleagues.
We're proud to be a Disability Confident Employer and a Living Wage Employer.
At Birchgrove, everyone's contribution is valued, and we work together with warmth, respect, and purpose.
What You'll Be Doing
You'll be the friendly face that welcomes residents, families, and visitors at our beautiful Ewell community. No two days are the same as you help make daily life run smoothly.
- Creating a warm, welcoming environment for residents and visitors
- Supporting residents with day-to-day requests and activities
- Assisting in planning and running community events and social activities
- Serving food, hot drinks, and bar service with a smile
- Looking after communal areas and keeping them inviting
- Handling phone calls and enquiries in a friendly, professional way
- Working as part of a supportive, close-knit team
About You
We're looking for someone who is
- Warm, friendly, and approachable
- Passionate about making a difference to older people's lives
- Great at communication and enjoys working with others
- Self-motivated with a positive, can-do attitude
- Happy to pitch in wherever needed to keep things running smoothly
Experience in hospitality, customer service, or front of house is helpful, but what matters most is your attitude and people skills.
Why Join Birchgrove?
- Make a difference every day – your work helps create a happy, thriving community
- Enjoy great perks – competitive pay, healthcare cashback scheme, electric car scheme, and complimentary lunch cooked by our professional chefs
- Grow with us – we're committed to supporting your career and personal development
- Be part of a caring team – where everyone is respected, included, and valued
- Feel proud – Birchgrove is a leader in our field, with a reputation for quality, warmth, and community
Ready to Apply?
If you want to be part of a team that values kindness, connection, and care – where your warmth creates genuine moments of joy for our residents – we'd love to hear from you.
Front of House in Ewell employer: Birchgrove
Birchgrove is an exceptional employer that prioritises the well-being of its colleagues and residents, fostering a supportive and inclusive work culture. With a strong focus on employee growth and development, we offer numerous opportunities for advancement within our innovative build-to-rent operations tailored for the over 65s. Located in a vibrant community, working with us means making a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Ewell
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Birchgrove. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Birchgrove
Don't be shy about reaching out to Birchgrove directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House in Ewell
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Birchgrove and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Birchgrove
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
