Front of House Team Member
Who We Are
At Birchgrove, we create welcoming, purpose-built rental communities for people over 65 – places where comfort, independence, and connection thrive. Our mission is simple: to make life easier and brighter for our residents, while building a supportive, inclusive workplace for our colleagues.
We’re proud to be a Disability Confident Employer and a Living Wage Employer. At Birchgrove, everyone’s contribution is valued, and we work together with warmth, respect, and purpose.
The Role
Banstead Place newly opened in June, and this is an incredibly exciting time to be part of welcoming a brand-new community to life in this warm and vibrant location. From the very beginning, our focus is on creating a place where people feel at home, build meaningful connections and enjoy a lifestyle that balances independence with support when needed.
This role is perfect for someone who is warm, approachable, and enjoys making people feel at home. You’ll be the friendly face that welcomes residents, families, and visitors, and you’ll play a key part in making daily life run smoothly.
No two days are the same – from supporting residents with day-to-day needs, helping with events and activities, greeting visitors, or providing food and drink service in our restaurant – you’ll be at the heart of our community.
If you’re passionate about helping others, love variety in your work, and want a job that feels meaningful, this could be the perfect role for you.
What You’ll Be Doing
- Creating a warm, welcoming environment for residents and visitors
- Supporting residents with day-to-day requests and activities
- Assisting in planning and running community events and social activities
- Serving food, hot drinks, and bar service with a smile
- Looking after communal areas and keeping them inviting
- Handling phone calls and enquiries in a friendly, professional way
- Working as part of a supportive, close-knit team
About You
We’re looking for someone who is:
- Warm, friendly, and approachable
- Passionate about making a difference to older people’s lives
- Great at communication and enjoys working with others
- Self-motivated with a positive, can-do attitude
- Happy to pitch in wherever needed to keep things running smoothly
Experience in hospitality, customer service, or front of house is helpful, but what matters most is your attitude and people skills.
Why Join Birchgrove?
- Make a difference every day – your work helps create a happy, thriving community
- Enjoy great perks – competitive pay, healthcare cashback scheme, electric car scheme, and complimentary lunch cooked by our professional chefs
- Grow with us – we’re committed to supporting your career and personal development
- Be part of a caring team – where everyone is respected, included, and valued
- Feel proud – Birchgrove is a leader in our field, with a reputation for quality, warmth, and community
Ready to Apply?
If you’re looking for more than just a job – if you want to be part of a team that values kindness, connection, and care – then we’d love to hear from you.
And if you’d like to pop in and see what we do before applying, please do – you’ll get a real feel for our community and the difference we make every day.
Front of House in Banstead employer: Birchgrove
Birchgrove is an exceptional employer that prioritises the well-being of its colleagues and residents, fostering a supportive and inclusive work culture. With a strong focus on employee growth and development, we offer numerous opportunities for advancement within our innovative build-to-rent operations tailored for the over 65s. Located in a vibrant community, working with us means making a meaningful impact while enjoying a fulfilling career.
