At a Glance
- Tasks: Support the General Manager in managing operations and enhancing resident well-being.
- Company: Birchgrove, a leading company in community management in the UK.
- Benefits: Competitive pay, health benefits, career growth opportunities, and electric car scheme.
- Other info: Flexible hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact on residents' lives while advancing your career in management.
- Qualifications: Experience in team management, financial oversight, and resident care.
The predicted salary is between 25000 - 30000 £ per year.
The Role
As the Assistant Manager, you will play a pivotal role in supporting the General Manager in all aspects of managing our community. Reporting directly to the General Manager, you will assist in leading the team, ensuring operational excellence, and delivering exceptional service to our residents. This opportunity is perfect for an ambitious candidate seeking advancement to a general management position or aiming to transition from a supervisory role to gain comprehensive managerial experience.
Key Responsibilities
- Act as the primary deputy for the General Manager, assuming leadership responsibilities in their absence.
- Promote the independence of our residents, providing opportunities to use their skills and enhance their quality of life while maintaining their independence, dignity, and privacy.
- Assist in providing operational leadership for day-to-day operations, covering sales, F&B, housekeeping, maintenance, and resident well-being.
- Ensure compliance with Health & Safety policies and procedures and help with risk assessments and other relevant reporting duties.
- Assist in managing rotas.
- Support financial management, including rent control, cost control, and overall budget management.
- Oversee the housekeeping team to maintain high cleanliness standards throughout the development.
- Manage inventory of consumables and coordinate replenishment orders as necessary.
- Oversee the front of house team to maintain high customer service standards throughout the development.
- Plan and execute various events for residents, ensuring they remain relevant, help foster community and inclusion, and align with residents' preferences.
- Support in supervising building and apartment maintenance to ensure timely resolution of reactive requests and adherence to scheduled preventative maintenance.
- Collaborate with the sales effort through planning sessions, outreach initiatives, tours, home visits, and other sales-related tasks.
- Provide constructive feedback and contribute to refining internal operational processes to enhance service delivery and customer satisfaction.
- Additional responsibilities as assigned by the General Manager to support the overall success and smooth operation of Birchgrove's neighbourhood.
Why Work for Us
Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth, investing in our employees' career progression. Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact. Competitive compensation and benefits including health care cash back and electric car scheme. We believe in the power of diversity and inclusion. Birchgrove is known as the leading company in its field within the UK.
Assistant to Manager employer: Birchgrove
Birchgrove is an exceptional employer that prioritises the professional growth of its employees while fostering a supportive and inclusive work culture. As an Assistant Manager, you will not only gain invaluable managerial experience but also contribute to enhancing the well-being of our residents, making a meaningful impact in the community. With competitive benefits, including healthcare cash back and an electric car scheme, Birchgrove stands out as a leader in its field, offering a rewarding environment for ambitious individuals.
