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- Tasks: Join our front of house team to support older adults and ensure a welcoming environment.
- Company: Birchgrove is a leading build-to-rent operator focused on enhancing the lives of over 65s.
- Benefits: Enjoy competitive pay, complimentary lunches, and an electric car scheme.
- Why this job: Make a real difference in the community while growing your career in a supportive environment.
- Qualifications: We seek warm, friendly individuals passionate about customer service and community well-being.
- Other info: This role offers unique experiences across various operational areas in a dynamic setting.
The predicted salary is between 28800 - 43200 £ per year.
Full time
Permanent
The Company
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected and empowered. We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.
The Role
We are excited to announce that we are recruiting for a rarely available opportunity at our community in Sidcup. We are seeking a new colleague to join our front of house team in providing friendly and compassionate support to older adults, enabling them to live a fulfilling and independent life. We are looking for enthusiastic, warm and friendly individual for this unique opportunity to really make a difference within our communities.
This exceptional opportunity offers experience across various operational areas. As the first point of contact, you will ensure a warm and welcoming environment for our residents and visitors while supporting administrational functions, event coordination and daily operations.
If you are passionate about delivering outstanding service, thrive in a dynamic work environment and seek to enhance your career in a supportive and professional environment this is the role for you.
The Person
The ideal applicant ideally should have / be:
- Warm and Friendly
- Passionate about enhancing the lives of our residents
- Innovative and creative
- Self-motivated and enthusiastic committed to providing an excellent customer service
- Excellent team player
- Committed to enhancing residents\’ well-being and fostering a sense of community.
- Support our residents in their day-to-day activities
- Assist with activities and events
- Answer telephone enquiries internally and externally ensuring that queries are dealt with in a professional and efficient manner
- Collaborate effectively with residents, their families, and other staff members to ensure the highest level of service and support
- Provide support to residents, their guests and visitors
- Deliver a food and beverage service at a high standard in the restaurant
- Hot drinks and bar drinks served as required throughout the day
- Cleaning of communal areas
- Greeting visitors at reception
- Provide outstanding customer service to residents
- Undertake any activities that fall under the Health & Safety policies and procedures.
Why Work for us
- Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employee’s career progression.
- Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
- Competitive compensation and benefits
- Complimentary lunch cooked by our professional Chefs
- Electric Car Scheme
- We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
- Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.
We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.
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Front of House Birchgrove Queensgate Apartments, Sidcup Concierge employer: Birchgrove Ltd
Contact Detail:
Birchgrove Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Birchgrove Queensgate Apartments, Sidcup Concierge
✨Tip Number 1
Familiarise yourself with Birchgrove's mission and values. Understanding their commitment to enhancing the lives of older adults will help you align your approach during interviews and discussions, showcasing your passion for the role.
✨Tip Number 2
Highlight any previous experience working with older adults or in customer service roles. Be prepared to share specific examples of how you've made a positive impact in similar environments, as this will demonstrate your suitability for the position.
✨Tip Number 3
Prepare to discuss your teamwork skills and how you collaborate with others. Since the role involves working closely with residents, families, and staff, showing that you can foster a sense of community will be crucial.
✨Tip Number 4
Research common challenges faced by older adults and think about how you can address these in your role. Being knowledgeable about their needs will not only impress during the interview but also show your genuine interest in making a difference.
We think you need these skills to ace Front of House Birchgrove Queensgate Apartments, Sidcup Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Front of House at Birchgrove.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for enhancing the lives of older adults. Mention specific experiences that demonstrate your warm and friendly nature, as well as your commitment to excellent customer service.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, event coordination, or working with older adults. Use bullet points to clearly outline your achievements and contributions in those positions.
Showcase Your Values: Birchgrove values diversity and inclusion. Make sure to express your commitment to these principles in your application. Share examples of how you have contributed to a positive and inclusive environment in past roles.
How to prepare for a job interview at Birchgrove Ltd
✨Show Your Warmth and Friendliness
As the role requires a warm and friendly individual, make sure to convey your personality during the interview. Smile, maintain eye contact, and engage with the interviewer in a genuine manner to demonstrate your suitability for the front of house position.
✨Highlight Your Passion for Customer Service
Discuss specific examples from your past experiences where you enhanced someone's day or provided exceptional service. This will show that you are not just looking for a job, but are genuinely passionate about making a difference in the lives of older adults.
✨Demonstrate Team Collaboration Skills
Since the role involves working closely with residents, their families, and other staff members, be prepared to share instances where you successfully collaborated in a team setting. Emphasise your ability to communicate effectively and support others.
✨Prepare Questions About Community Engagement
Show your interest in the community by preparing thoughtful questions about how Birchgrove engages with its residents. This demonstrates your commitment to fostering a sense of community and your eagerness to contribute positively to the environment.