At a Glance
- Tasks: Be the friendly face of our office, managing calls and welcoming clients.
- Company: Join a dynamic team in a professional environment in Preston.
- Benefits: Enjoy a competitive salary, benefits package, and full-time hours.
- Other info: Great opportunity for growth and learning in a fast-paced environment.
- Why this job: Kickstart your career with hands-on experience in a supportive office setting.
- Qualifications: Strong communication skills and experience with Microsoft Office are essential.
The predicted salary is between 22050 - 26950 £ per year.
- Reception/Office Support, Preston (Job Ref: 56PRE)
- November 6, 2026
- Reception/Office Support, Preston (Job Ref: 56PRE)
- Job Purpose
Reporting directly to the Client Services Manager you will undertake a number of reception and general office administration duties.
To act as the first point of contact, providing a first class professional and client-focused reception service to clients, visitors and staff, creating a welcoming, comfortable and professional environment.
Provide direct support to the Facilities department and the office as a whole in day-to-day office administration.
There may be a requirement to travel to our other offices to provide ad hoc support as and when necessary.
Key Responsibilities
- Answer and transfer calls, take messages and handle queries
- Meet and greet clients and advise staff of their arrival
- Maintain the reception area and meeting rooms to ensure a professional appearance
- Receive, sort and distribute daily post, faxes and deliveries, including logging Special and Recorded Delivery in line with process
- Organising outgoing post to ensure being sent out the most cost effective way
- Manage Meeting Room diaries and arrange refreshments where required
- Sorting, scanning and validating documents using the Iris extract and Powerscan application
- Complete the daily original document requests on Mattersphere
- Assist in completing daily banking for the office
- Assist with carrying out weekly fire alarm check
- Carry out any other general office administration tasks as required, including filing, maintaining records, copying documents, scheduling appointments and answering queries which form part of the overall day to day smooth running of the office
- Build and maintain a current, working knowledge of all policies, procedures, systems and developments, as well as general information, in order to be able to provide staff and visitors with information as required
- Ensuring stock levels are maintained in the stationery room, kitchen and facilities.
- Be the first point of contact on behalf of Facilities for all contractors and cleaners.
- Provide first line support for the Facilities Manager.
- Knowledge, Skills & Experience
- Strong experience in using Microsoft office tools – Word, Excel, Outlook etc
- Experience within a reception or front of house role.
- Excellent communication and client service skills
- Well presented with the ability to meet and greet clients in a professional and courteous manner, fielding basic enquiries.
- Approachable and professional ensuring client confidentiality and integrity at all times
- Good time management, organisational and administration skills
- Ability to multi-task
- Highly organised
- Self-motivated and able to work under pressure to strict deadlines/timescales
- Demonstrates flexibility, initiative and able to take responsibility
In return, we can offer you a competitive salary and benefits package.
Hours
37.5 hours per week (full time)
Please note, this vacancy may be closed at any time if sufficient applications have been received.
Reception/Office Support in Preston employer: Birchall Blackburn Law
Birchall Blackburn Law is an exceptional employer, offering a supportive work environment in Leyland where you can thrive as a Wills & Estates Paralegal. With a focus on client relationships and professional development, employees benefit from competitive salaries, a collaborative culture, and clear pathways for career advancement, making it a rewarding place to build your legal career.
StudySmarter Expert Advice🤫
We think this is how you could land Reception/Office Support in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Birchall Blackburn Law. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Birchall Blackburn Law before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception/Office Support in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Birchall Blackburn Law:Your cover letter is your chance to shine! Tell us why you want to work at Birchall Blackburn Law specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Birchall Blackburn Law!
How to prepare for a job interview at Birchall Blackburn Law
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
