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- Tasks: Manage a diverse caseload and ensure top-notch client service delivery.
- Company: Join Birchall Blackburn Law, a leading firm with a focus on client care.
- Benefits: Enjoy a competitive salary and a comprehensive benefits package.
- Why this job: Make a real impact by exceeding client expectations in a dynamic environment.
- Qualifications: Experience in managing caseloads and strong interpersonal skills required.
- Other info: Opportunity for professional growth and development within a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
Managing a diverse volume caseload, you will be responsible for ensuring the ongoing high performance and delivery of a quality, client-focused operation within the department. You must ensure that you meet the financial targets that are set and the delivery of excellent, added value client service, which continually exceeds client expectations.
Key Responsibilities
- People Management
- Line management and development of assistant or shared assistant (team support) resource to ensure the successful running of your caseload.
- Identify potential for development of your Assistant. Encourage and facilitate this development by broadening their experience, knowledge and skills.
- Work with your Team Leader to identify opportunities to move people where appropriate, with the aim of increasing the flexibility of the department and its ability to respond to a variety of different pressures.
- Client Management
- Maintain and build good professional working relationships with clients and external organisations.
- Develop and improve client service standards, encouraging a total client care culture throughout the department.
- Monitor your team support’s delivery of client service, with your Team Leader, through regular feedback reviews.
- Technical Responsibilities
- Ability to deal with a full range of property transactions including freehold, leasehold, new builds, shared ownership and limited company transactions.
- Adhere to and promote compliance with Conveyancing Quality Scheme, the firm’s policies, practices and procedures; legislation applicable to the profession and to any relevant quality standards.
- Through training and other means, to keep fully up to date with relevant legislation and practice.
- Delegating work to the team support.
Knowledge & Experience
- Experience managing own diverse caseload from instructions to completion and registration.
- Good knowledge of services within Birchall Blackburn Law.
- Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
- Able to work accurately and clearly explain technical matters to non-technical users in both written and verbal forms.
- A client-focused approach to service delivery.
- Strong experience in using Microsoft Office tools – Word, Excel, Outlook etc.
- Strong experience using case management systems.
- Working knowledge of the CQS Protocol, UKFML, and BSA Handbooks.
In return, we can offer you a competitive salary and benefits package.
Creative Executive in Manchester employer: Birchall Blackburn Law
Contact Detail:
Birchall Blackburn Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Creative Executive in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Creative Executive role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work and showcases your ability to manage diverse caseloads. This is your chance to demonstrate how you can exceed client expectations and deliver top-notch service.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their client care culture and think about how you can contribute to it. Be ready to discuss how you can help improve client service standards and manage your team effectively.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team. Don't miss out on the opportunity to be part of something great!
We think you need these skills to ace Creative Executive in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Creative Executive role. Highlight your experience managing diverse caseloads and your client-focused approach. We want to see how you can bring value to our team!
Showcase Your People Management Skills: Since this role involves line management, share examples of how you've developed team members in the past. We love seeing candidates who can encourage growth and flexibility within their teams!
Demonstrate Client Relationship Building: Talk about your experience in maintaining professional relationships with clients and external organisations. We’re looking for someone who can enhance our client service standards and create a total client care culture.
Be Clear and Concise: When writing your application, make sure to communicate clearly and accurately. We appreciate candidates who can explain technical matters simply, as this is key in our client-focused environment. Don’t forget to apply through our website!
How to prepare for a job interview at Birchall Blackburn Law
✨Know Your Stuff
Make sure you brush up on your knowledge of property transactions and the specific services offered by the company. Being able to discuss freehold, leasehold, and other types of transactions confidently will show that you're serious about the role.
✨Showcase Your People Skills
Since this role involves managing a team, be prepared to share examples of how you've developed others in the past. Think about times when you've encouraged team members or resolved conflicts, as these stories will highlight your leadership abilities.
✨Client-Centric Mindset
Demonstrate your understanding of client service by discussing how you've gone above and beyond for clients in previous roles. Be ready to explain how you would maintain and build professional relationships, as this is key to exceeding client expectations.
✨Technical Savvy
Familiarise yourself with the Conveyancing Quality Scheme and relevant legislation. Be prepared to discuss how you stay updated with changes in the law and how you ensure compliance in your work. This will show that you take your responsibilities seriously.