Conveyancing Team Leader in Manchester

The Conveyancing Team Leader is responsible for ensuring the ongoing high performance and delivery of a quality, client focused operation within their assigned office. Managing a diverse team of conveyancers, fee earners, solicitors and administrators, they must ensure that their team successfully delivers tasks as defined in the Department’s overall strategy. This includes meeting the financial targets that are set and the delivery of excellent, added value client service, which continually exceeds client expectations.

Key Responsibilities

• Operational Management
  • Ensure the team consistently meets the defined standards and goals to enhance operational efficiency.
  • Ensure relevant and necessary resources are allocated appropriately, planning accordingly for any seasonal requirements.
  • Use information provided by Conveyancing Manager to identify what is being done well and what needs to be improved and corrected and take appropriate action with team members.
  • Implement defined changes to improve efficiencies in service delivery.
• Client Management
  • Develop and improve client service standards, encouraging a total customer care culture throughout the team.
  • Monitor team’s delivery of client service through regular feedback reviews and call monitoring.
• People Management
  • Coach and develop all staff to encourage continual improvement both technically and in line with behavioural competencies.
  • Identify staff with potential for development and facilitate this development by broadening their experience, knowledge and skills.
  • Work with Team Leaders across the department to identify opportunities to move people where appropriate, increasing the flexibility of the department.
  • Continually monitor the performance of all team members in line with Management Information pack (MI).
  • Ensure that performance is appraised in line with the company’s Performance Management Process.
  • Identify and proactively manage issues of poor performance, liaising with the HR Manager and Conveyancing Manager as necessary.
  • Provide regular and timely updates to all staff through structured and unstructured forums.
  • Escalate issues appropriately where necessary.
  • Work with the Conveyancing Manager to compile accurate information for the Annual budget in line with company process.
  • Increase awareness of costs amongst the team and help staff understand their roles and responsibilities in management.
  • Identify recruitment requirements in line with recruitment plan and budget, liaising with the HR Manager and Conveyancing Manager.
  • Encourage staff to seek additional income from files wherever possible.
  • Manage overtime requests in line with budget, reducing costs wherever possible.
• Management duties and responsibilities
  • Ensure that all relevant information is communicated to and understood by all staff in a structured and timely manner.
  • Monitor and meet agreed goals, objectives and KPI’s.
  • Ensure communication takes place both upwards and downwards across the area of responsibility.
  • Have knowledge and understanding of and be able to apply the company’s HR policies, supported by the HR Manager as appropriate.
  • Direct, motivate and develop all conveyancing staff.
  • Ensure that all members of staff are treated equally and fairly.

Knowledge & Experience

• Strong knowledge of conveyancing processes.
• Experience of managing a team of varying legal and technical abilities is essential.
• Good knowledge of other associated products and services as used within Birchall Blackburn Law.
• Excellent interpersonal skills, able to deal with stakeholders at all levels within the organisation and relieve potential conflicts.
• Able to work accurately and clearly explain technical matters to non-technical users in both written and verbal forms.
• A client focused approach to service delivery.
• Strong experience in using Microsoft Office tools – Word, Excel, Outlook etc.
• Strong experience using case management systems.
• Previous experience of working within a fast-paced environment.

In return, we can offer you a competitive salary and benefits package. Hours: 37.5 hours per week (full time). Salary: Competitive.

Please note, this vacancy may be closed at any time if sufficient applications have been received. No agencies.