At a Glance
- Tasks: Lead delivery of HR services and manage client relationships for UK payroll.
- Company: BIPO, a global leader in payroll and HR solutions with a collaborative culture.
- Benefits: Permanent contract, flexible home-based work, annual performance bonus, and statutory benefits.
- Other info: Opportunity to work with international clients and grow your career in HR tech.
- Why this job: Join a dynamic team and make an impact in global HR operations.
- Qualifications: Strong HR background, client-facing experience, and knowledge of UK employment law.
The predicted salary is between 55000 - 65000 £ per year.
Company Overview
Established in 2010 and headquartered in Singapore, BIPO is a leading global payroll and HR solutions provider, supporting businesses in over 170+ countries. We deliver an award-winning, cloud-based HR Management System and Athena BI analytics tool that supports our multi-country payroll outsourcing and Employer of Record (EOR) services. Powered by tech and driven by data, we help companies automate HR processes, ensure compliance, and provide workforce insights. With 50+ offices worldwide, BIPO combines global compliance, local HR expertise, and scalable technology to manage the entire employee lifecycle for global and remote teams.
Role Overview
We are seeking an experienced Service Delivery Manager to lead the end-to-end delivery of our Employer of Record (EOR) and Global Payroll Outsourcing (GPO) services for our UK client portfolio. This is a senior, client-facing role focused on HR operations, employment compliance, and client relationship management. UK payroll is delivered through our established payroll vendor, with the Service Delivery Manager owning oversight, coordination, and quality assurance rather than processing. The successful candidate will act as a trusted partner to clients and as BIPO's senior on-the-ground representative in the UK market.
Key Responsibilities
- Service Delivery & Operations: Lead end-to-end EOR and GPO service delivery for clients, including employment compliance and employee lifecycle administration. Manage the UK payroll vendor relationship: oversee accuracy and timeliness of payroll processing, statutory filings, and reconciliations; act as the escalation point for payroll issues. Coordinate with internal payroll, HR, finance, and external vendors (tax advisors, payroll provider, HMRC, pension providers). Proactively identify and resolve compliance and operational issues before they escalate.
- HR Operations & Compliance: Manage UK employee lifecycle administration: onboarding, contract management, employee changes, offboarding. Advise clients and internal stakeholders on UK employment law, HMRC requirements, statutory benefits, and HR policy. Monitor changes in UK employment, payroll, and social security regulations and assess impact to clients. Ensure documentation, controls, and processes meet internal governance and audit standards.
- Client Management: Serve as the primary point of contact for assigned EOR and GPO clients in the UK, maintaining strong professional relationships. Provide clear, confident guidance to clients on UK employment, payroll, and compliance matters. Manage client expectations effectively in complex or high-pressure situations. Support client onboarding, transitions, and ongoing service improvements.
- Market Representation: Represent BIPO at selected UK industry events, exhibitions, and corporate engagements as required. Support business development colleagues with subject matter expertise in client meetings when needed.
Requirements
- Must hold a valid UK passport. This is essential for access to UK banking systems and certain government / employment platforms required for the role.
- Solid HR background with strong working knowledge of UK employment law, statutory requirements, and HR operations.
- Prior experience in a client-facing role, ideally managing international or multinational clients.
- Experience working in a regional or global payroll / HR services provider, EOR provider, or HR outsourcing firm is highly preferred.
- Excellent client communication and stakeholder management skills.
- Strong attention to detail with a structured, solution-oriented mindset.
- Ability to operate independently in a home-based, fast-paced environment, managing multiple priorities and competing client deadlines.
- Commercially aware and cost-conscious while maintaining service quality.
- Fluent in English. Chinese is a strong advantage.
- Based anywhere in the UK; London is preferred for client meeting accessibility but not required.
Preferred
- Hands-on experience with HR or payroll systems.
- Vendor management experience, particularly with UK payroll providers.
- Background in EOR or multi-country payroll outsourcing.
What We Offer
- Permanent contract with a leading global HR tech and payroll provider.
- Home-based working with flexibility to attend client meetings and industry events as required.
- Statutory UK benefits, plus annual performance bonus.
- Exposure to multi-country client portfolios and international team collaboration.
To apply for this role, please contact odelia.yu@biposervice.com.
Service Delivery Manager (UK) employer: BIPO
BIPO is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee growth. As a Service Delivery Manager, you will benefit from a permanent contract with competitive UK statutory benefits, an annual performance bonus, and the opportunity to collaborate with international teams while managing a diverse client portfolio. With a strong emphasis on professional development and a supportive environment, BIPO empowers its employees to thrive in their careers while making a meaningful impact in the HR and payroll industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (UK)
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at BIPO!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at BIPO.
We think you need these skills to ace Service Delivery Manager (UK)
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at BIPO. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to BIPO and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at BIPO. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to BIPO's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at BIPO
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with BIPO.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at BIPO will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact BIPO and how you would contribute to adapting HR strategies.
