At a Glance
- Tasks: Lead ServiceNow DevOps delivery, coordinate teams, and drive operational improvements.
- Company: Global tech services provider with a focus on enterprise solutions.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Other info: 7-month assignment with immediate start and potential for future opportunities.
- Why this job: Make a real impact in a dynamic environment while enhancing your leadership skills.
- Qualifications: Extensive DevOps experience and strong ServiceNow platform knowledge required.
The predicted salary is between 70000 - 85000 £ per year.
- Service Now Dev Ops Delivery Leadership
- Independent Consultant Engagement | 7-Month Assignment | Immediate Start
Our client, a global provider of technology services to multinational organisations, is seeking an experienced consultant to provide Service Now Dev Ops delivery leadership within a complex enterprise environment.
The engagement requires a combination of technical leadership, delivery governance, platform expertise and stakeholder management to support the ongoing evolution, stability and performance of the Service Now estate.
The successful consultant will provide leadership across Dev Ops delivery activities, coordinate multi-party teams, drive operational improvements and establish effective governance to ensure the successful delivery of platform changes, enhancements and releases.
- Scope of Services
- Provide leadership and coordination across the Service Now Dev Ops function, ensuring the effective delivery of agreed platform objectives and priorities.
- Lead and direct Dev Ops delivery activities across client, supplier and third-party teams, promoting collaboration, accountability and continuous improvement.
- Guide the prioritisation and management of platform demand, including incidents, changes and enhancement initiatives, ensuring alignment with business priorities.
- Oversee the end-to-end Dev Ops lifecycle, including CI/CD pipelines, release management, deployment processes and environment governance.
- Assess and enhance the Dev Ops operating model, embedding best practices in automation, monitoring, standardisation and service reliability.
- Establish and maintain appropriate governance forums, reporting structures and stakeholder engagement activities to support effective decision-making and delivery oversight.
- Act as a senior liaison across business stakeholders, IT teams, systems integrators and technology vendors, ensuring alignment on priorities, risks and delivery outcomes.
- Define, monitor and improve delivery KPIs, service performance measures and operational metrics, driving continuous optimisation and platform scalability.
- Expected Outcomes
- Improved effectiveness and maturity of the Service Now Dev Ops operating model.
- Enhanced release governance, deployment controls and platform stability.
- Improved CI/CD practices and automation capabilities.
- Increased visibility of delivery performance through KPIs and reporting.
- Stronger coordination across stakeholders, suppliers and delivery teams.
- A roadmap for ongoing service improvement and platform optimisation.
- Required Experience and Expertise
- Significant experience providing leadership for enterprise-scale Dev Ops functions and technology delivery teams.
- Strong Service Now expertise across platform development, operations, release management and service delivery.
- Proven experience leading multi-disciplinary teams and coordinating delivery across multiple suppliers and stakeholders.
- Hands‑on experience with Agile delivery models, backlog prioritisation and demand management.
- Strong understanding of CI/CD practices, release management, deployment processes and integration architectures.
- Experience establishing governance frameworks, operating models and performance management approaches within complex enterprise environments.
- Excellent stakeholder management, communication and facilitation skills, including experience working with senior business and technology leaders.
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ServiceNow DevOps Delivery Leadership | Independent Consultant Engagement | 7-Month Assignment [...] in London employer: BIP
At Bip.Verco, we pride ourselves on being a leading force in sustainable transformation, offering our employees the chance to work on impactful projects that shape a better future. Our London office fosters a collaborative and innovative work culture, where team members are encouraged to grow through diverse project opportunities and professional development. With a strong commitment to sustainability and a focus on employee well-being, we provide a supportive environment that empowers our consultants to make a real difference in the world.
