Merchandiser in Hinckley

Bioworld International (BWI) is based in Hinckley, Leicestershire, and is one of the Sunday Times Top 100 growing companies in 2024. Our partners Bioworld Corp. are based in Dallas, Texas USA. BWI partnered with Bioworld Corp in 2014, and we specialise in the brand management, design, manufacture, sales and distribution of the world’s greatest licensed entertainment brands. With over 120 inspirational designers across our USA, UK, Canada, China and India offices, we develop the best in licensed apparel, sleepwear, headwear, bags, and accessories. An award‑winning and most trusted partner in our industry, relied upon to bring our licensed brands and retail partners new and consistent success. Our expertise in innovative product design and merchandising allows Bioworld to create and deliver products as distinctive as the brands themselves, making us the global leader in licensed products to all levels of retail distribution.

At BWI we are passionate about delivering this complete package to all levels of retail, wholesale and sales distribution across the whole of Europe, which has led to the business doubling its turnover in two years. Bioworld is focussed and committed to leading edge design, quality and customer service. Bioworld International has a passion for excellence in customer service.

We are looking for a proactive individual with experience in a merchandising / customer facing supply chain role. The role is to manage the customer order from order receipt, production to delivery and invoice. The role requires a confident and detail conscious communicator who is driven by delivering an exceptional service to their customers and internal stakeholders.

Merchandiser – The Role

• Responsible for the operational management of customer account(s)
• Point of contact for Sales and Customers on all operational issues
• Maintaining current customer manuals, testing protocols – sharing with concerned departments
• Maintaining current customer packaging requirements – sharing with concerned departments
• Maintaining current customer Ways of Working document per account
• Collection, checking of documents needed for order raising
• Liaising with in‑country merchandisers with regards to Critical Path order follow up and providing updated Critical Paths to customer
• Managing approvals with customer – lab dips/strike offs/samples
• Liaising with logistics department to ensure goods are delivered on time
• Analyse reports, identify production issues and potential delays – assisting in problem solving, communication with customers with the support from Sales where needed
• Supporting Sales with admin tasks related to customer presentations, reports, interdepartmental handovers, etc
• Investigating and planning of corrective action plans for customer chargebacks/fines & follow through with concerned departments
• Maintaining strong customer relationship

Key Skills and Attributes

• Previous experience in apparel, accessories merchandising, ideally working with sourcing countries
• Previous experience in garment: physical and chemical testing
• Familiar with Microsoft Office packages and Outlook
• Highly organised
• Ability to work under pressure & cope with tight deadlines
• Taking a proactive approach, with a positive, solution driven, ‘can do’ attitude
• Previous experience in is an advantage
• You will be hard working, confident in working independently and within a team

If you have at least two years’ experience in a merchandising role and you are confident you are ready to move into a challenging role with multiple accounts with demanding companies, this role might be the next exciting step in your career. If you have what it takes to join our team, please send a covering letter with your CV.

Bioworld International Ltd is an equal opportunities employer.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Marketing and Sales

Industries

• Apparel & Fashion