Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve user issues while managing integration projects.
- Company: Join a dynamic team in Bournemouth, supporting a growing tech environment.
- Benefits: Flexible work options, competitive pay, and potential for contract extension or permanent role.
- Why this job: Be part of exciting integration projects and make a real difference in user support.
- Qualifications: Experience with iOS devices, Intune MDM, and strong troubleshooting skills required.
- Other info: Great opportunity for career growth in a collaborative office setting.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site – Bournemouth, Dorset
Contract: 6 months (with potential for extension or permanent transition)
Start Date: January 2026 (flexible for earlier start)
Schedule: 5 days per week on-site, with occasional remote flexibility (1–2 days/week)
Overview
We are seeking a hands-on IT Support Engineer to assist with ongoing integration projects following a recent acquisition. This role will be based full-time at the Bournemouth office, supporting approximately 40 on-site users and collaborating closely with senior stakeholders.
Key Responsibilities
- Provide day-to-day user support and resolve IT issues promptly.
- Support senior leadership with technical requests and system access.
- Participate in office refit projects and new hardware installations.
- Manage server decommissioning and configuration of replacement systems.
- Oversee mailbox and mobile phone migrations.
- Set up and distribute new iPhones to users.
- Create and maintain internal IT knowledge base articles.
Essential Skills & Experience
- Proven experience supporting iOS devices and managing Intune MDM.
- Familiarity with ServiceNow for ticket management and trend tracking.
- Solid understanding of standard IT infrastructure, networks, and user support environments.
- Experience working with Windows-based laptops and systems (no Mac users).
- Strong troubleshooting, communication, and documentation skills.
Information Technology Support Engineer in Bournemouth employer: BioTalent
Contact Detail:
BioTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer in Bournemouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves resolving IT issues, brush up on common problems and solutions. You might even want to run through some mock scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that can give you an edge during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Information Technology Support Engineer in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with iOS devices, Intune MDM, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with user support and troubleshooting.
Show Off Your Communication Skills: Since you'll be working closely with senior stakeholders, it's important to demonstrate your communication skills in your application. Use clear and concise language, and don't forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at BioTalent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of iOS devices and Intune MDM. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience and problem-solving skills.
✨Familiarise Yourself with ServiceNow
Since the role involves ticket management, it’s a good idea to get comfortable with ServiceNow. If you’ve used it before, prepare to share examples of how you’ve tracked trends or resolved issues using the platform.
✨Prepare for User Support Scenarios
Think about common IT issues that users face and how you would resolve them. Practising these scenarios can help you articulate your thought process during the interview, showcasing your communication and troubleshooting skills.
✨Show Enthusiasm for Collaboration
This role requires working closely with senior stakeholders and participating in projects. Be prepared to discuss how you’ve successfully collaborated with others in previous roles, highlighting your teamwork and adaptability.
