At a Glance
- Tasks: Coordinate field service operations, ensuring engineers and customers stay connected across Europe.
- Company: Biotage, a leader in innovative technologies for healthcare and sustainability.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a collaborative team where your organisational skills will shine.
- Why this job: Make a real impact by keeping service operations running smoothly and efficiently.
- Qualifications: Experience in coordination or service administration, strong communication skills, and attention to detail.
The predicted salary is between 25185 - 28000 £ per year.
Location: Uppsala, Sweden or Cardiff, UK
Keep Europe’s field service operation running smoothly. At Biotage, our technologies help scientists solve real-world problems – from advancing healthcare to improving sustainability. Delivering that impact relies on well-coordinated, responsive and reliable field service support.
We are looking for a Service Coordinator to join our European Field Service Operations team. This is a key coordination role where you will help ensure our Field Service Engineers are deployed effectively, customers receive timely support, and our service operations run seamlessly across multiple countries.
You’ll be joining a small, collaborative team where communication, organisation and attention to detail make a real difference every day. If you enjoy bringing structure to busy environments and take pride in keeping things running efficiently, this could be a great fit.
What you’ll be doing:
- Planning and scheduling Field Service Engineers across Europe, making the best use of skills, location and availability.
- Managing customer service requests and enquiries professionally and efficiently.
- Creating, updating and closing service work orders within our service management systems.
- Ensuring service activities are accurately completed and invoiced in a timely manner.
- Maintaining accurate customer, equipment and service records.
- Supporting the resolution of customer issues, escalating where appropriate.
- Working closely with engineers, technical specialists, sales teams and other internal stakeholders to deliver an exceptional customer experience.
- Identifying opportunities to improve service coordination processes and ways of working.
What you’ll bring:
You’ll likely have experience in a coordination, scheduling or service administration role, ideally within a technical, engineering or field service environment. What matters most is your ability to stay organised, communicate clearly, and keep multiple priorities moving at once.
You’ll be confident speaking with customers and colleagues, with a professional and calm telephone manner. You’ll also have a strong eye for detail, a structured approach to your work, and the ability to make sensible decisions when things are moving quickly.
Good IT skills are important, and experience with systems such as Salesforce or ServiceMax would be an advantage.
What success looks like:
- Engineers are scheduled efficiently, maximising productivity across Europe.
- Customers receive prompt, professional and reliable support.
- Service records and invoicing are completed accurately and on time.
- Strong working relationships are built with customers and colleagues.
- Service operations run smoothly, helping our engineers deliver an outstanding customer experience.
Service Coordinator (Field Service Operations) in Hengoed employer: Biotage
At Biotage, we pride ourselves on being an excellent employer, offering a collaborative and supportive work culture that empowers our employees to thrive. As a Service Coordinator in Uppsala or Cardiff, you'll enjoy opportunities for professional growth while contributing to meaningful projects that advance healthcare and sustainability. Our commitment to employee development, coupled with a dynamic team environment, makes Biotage a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator (Field Service Operations) in Hengoed
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Biotage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Biotage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator (Field Service Operations) in Hengoed
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Biotage:Your cover letter is your chance to shine! Tell us why you want to work at Biotage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Biotage!
How to prepare for a job interview at Biotage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
