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For Companies At a Glance
- Tasks: Provide top-notch customer service and drive sales in innovative water filtration and lighting systems.
- Company: Join a leading team in biosystems with a dynamic and driven culture.
- Benefits: Gain valuable experience, flexible hours, and the chance to attend trade events.
- Other info: Exciting challenges await in a supportive environment with growth opportunities.
- Why this job: Make a real impact while building relationships and solving customer needs.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 30000 - 42000 ÂŁ per year.
The Biosystems team are world leaders in water filtration systems, as well as LED lighting and advanced lighting control systems. Servicing the Aquatic, Aquaculture, Public Aquarium, Research Institutions, ex situ Coral spawning and reef restoration, Shellfish holding and Depuration as well as the Agri (Pig, Poultry and Insect farming) sectors, our team is driven, dynamic and delivers solutions across a range of applications, providing diverse and exciting challenges.
Job Summary
You will play a vital role in providing exceptional customer service and driving sales within this sector. You will serve as the primary point of contact for customers, addressing their inquiries, providing product information, and offering solutions to meet their needs. Your primary focus will be to sell our products and services, maintain customer satisfaction and build long-term relationships. This role requires the incumbent to be customer centric, be confident to close sales opportunities, have a professional telephone manner and the ability to connect and build relationships with customers. There will also be the opportunity to build stronger customer relationships through trade events, customer product videos, visits and talks. There will be daily handling of sales tasks, invoicing, and general activities that support Sales efforts.
Responsibilities
- Implement sales strategies/initiatives to achieve targets and increase revenue.
- Proactively identify and pursue new sales opportunities.
- Conduct product presentations and demonstrations to prospective customers.
- Call customers and deliver sales in a timely manner.
- Follow up with customers to ensure customer satisfaction and secure repeat business.
- Identify customer needs and recommend appropriate products or services to meet those needs.
- Collaborate with the marketing team to develop sales collateral and promotional materials.
- Work with colleagues to support new business projects.
Customer Support
- Respond promptly and professionally to customer inquiries via phone, email, Hubspot or in person.
- Handle technical queries and provide solutions.
- Provide accurate and detailed quotes about products, pricing, availability, and delivery options.
- Follow up on quotes/orders.
- Resolve customer issues by investigating, developing solutions, and implementing corrective actions.
- Maintain a high level of product knowledge to effectively address customer inquiries.
Goalâoriented mindset to achieve sales targets. Confident with a âcan doâ attitude. Ability to build trusting customer relationships. Good verbal and written communication skills. âHandsâonâ work ethic. This is a siteâbased sales position, at our head office in Chorleywood. Some travel to customer sites and trade shows will be required.
Hours of Work: 8am-5pm Monday to Friday with flexibility in hours to support the operational demands of the business as well as livestock welfare - this opportunity starts as a 12âmonth contract.
Sales & Customer Support - Biosystems employer: biosystems-tmc
Contact Detail:
biosystems-tmc Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Sales & Customer Support - Biosystems
â¨Tip Number 1
Get to know the company inside out! Research their products, services, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in what they do.
â¨Tip Number 2
Practice your sales pitch! Whether it's over the phone or face-to-face, being able to confidently present yourself and the products is key. Role-play with a friend or in front of a mirror to nail that delivery.
â¨Tip Number 3
Network like a pro! Attend trade events and engage with potential customers. Building relationships in person can give you an edge and show your commitment to the role.
â¨Tip Number 4
Donât forget to follow up! After interviews or networking events, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the position. Plus, itâs just good manners!
We think you need these skills to ace Sales & Customer Support - Biosystems
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that youâre genuinely excited about working with our Biosystems team and helping customers with their water filtration needs.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in sales and customer support. We love seeing how your skills align with what we do, so donât be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts clearly without unnecessary fluff. This will help us understand your fit for the role quickly!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the position. Plus, itâs super easy to do!
How to prepare for a job interview at biosystems-tmc
â¨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the water filtration systems and LED lighting products. Familiarise yourself with their features, benefits, and how they serve different sectors like aquaculture and agriculture. This knowledge will help you answer questions confidently and demonstrate your passion for the role.
â¨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you successfully addressed customer needs or resolved issues. Highlight your ability to build relationships and maintain customer satisfaction. This will show that youâre not just about making sales but also about creating lasting connections.
â¨Practice Your Sales Pitch
Since this role involves selling products, practice delivering a concise and engaging sales pitch. Tailor it to the specific needs of potential customers in the biosystems sector. Being able to articulate how your products can solve their problems will set you apart during the interview.
â¨Be Ready for Technical Questions
Expect some technical queries related to the products and services offered. Brush up on common technical issues and solutions, as well as the latest trends in water filtration and lighting control systems. Showing that you can handle these questions will demonstrate your expertise and readiness for the role.