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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and support sales activities in a dynamic team.
- Company: Join a leading company in water filtration and advanced lighting solutions.
- Benefits: Full training, flexible hours, and opportunities for career growth.
- Other info: Exciting role with potential travel and trade show opportunities.
- Why this job: Make a real impact while developing your commercial and technical skills.
- Qualifications: Outgoing personality, strong communication skills, and a desire to learn.
The predicted salary is between 28800 - 43200 £ per year.
This position is ideal for someone who genuinely enjoys talking to people, building relationships, and proactively engaging with customers, while developing commercial and technical skills in a supportive team environment. The Biosystems team are world leaders in water filtration systems, LED lighting, and advanced lighting control solutions. We serve a diverse range of sectors including Aquatic Retail, Coral Reef Research and Restoration, Aquaculture, Public Aquariums, R&D Institutions, Shellfish Holding & Depuration, and Agriculture (Pig, Poultry, and Insect Farming). Our work is varied, technically interesting, and offers excellent long-term career development.
About the role
This is a customer-facing, sales-support role with a strong emphasis on relationship building and proactive communication. You will work closely with customers, the senior sales team, and internal departments to support sales activity, manage enquiries, and help identify new opportunities within our existing customer base. A key part of the role will be making outbound calls primarily to our existing customers — not cold calling — to build trust, strengthen relationships, understand customer needs, and uncover potential sales opportunities. Confidence, enthusiasm, and a warm, approachable manner are essential. You will also act as an important link between the Biosystems department and other teams such as Marketing, Production, and Accounts, helping ensure smooth internal communication and a great customer experience. Full training will be provided, with ongoing support and development.
Job Summary Responsibilities:
- Proactively contacting existing customers by phone to build relationships, trust, and commercial awareness
- Supporting the senior sales team with project support and follow-up activity
- Handling inbound sales enquiries and identifying customer needs
- Preparing, issuing, and following up quotes to support sales conversion
- Processing customer orders accurately and efficiently
- Identifying opportunities to recommend suitable products or solutions
- Supporting new business projects and sales initiatives
- Working with the marketing team on sales support materials and promotions
Customer Support & Administration
- Responding promptly and professionally to customer inquiries via phone, email, Hubspot or in person.
- Provide accurate and detailed quotes about products, pricing, availability, and delivery.
- Coordinating internally with production, accounts, and logistics to ensure smooth order fulfilment
- Assisting with resolving customer issues to maintain high satisfaction levels
- Developing strong product knowledge through hands‑on training and experience
Internal Collaboration
- Acting as a communication link between Biosystems and other departments
- Supporting cross‑department workflows to ensure customers receive a seamless service
We are particularly keen to hear from candidates who are:
- Naturally bubbly, outgoing, and confident
- Comfortable talking on the phone and building rapport quickly
- Proactive, enthusiastic, and motivated to engage with customers
- Personable, professional, and able to build long‑term relationships
- Organised with strong attention to detail
- Confident using CRM systems and basic administrative tools
- Curious, eager to learn, and happy to ask questions
- A team player with a positive, can‑do attitude
This is a site-based sales position, at our head office in Chorleywood. Occasional travel to customer sites and trade shows may be required. We are offering full training in our products – someone with an aquatic, aquaculture or aquarium background is preferred. Hours of Work: 8am-5pm Monday to Friday with flexibility in hours to support the operational demands of the business as well as livestock welfare – this opportunity is offered initially as a 12-month contract, with the potential to develop further.
Junior Sales & Customer Support employer: biosystems-tmc
Contact Detail:
biosystems-tmc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Sales & Customer Support
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will not only help you in interviews but also show your genuine interest when you chat with them.
✨Tip Number 2
Practice your phone skills! Since this role involves making outbound calls, try role-playing with a friend or family member. Focus on being warm and approachable while asking questions to understand customer needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Biosystems.
We think you need these skills to ace Junior Sales & Customer Support
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your bubbly and outgoing nature shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention any relevant experience in customer support or sales, especially if it involves building relationships.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at biosystems-tmc
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the company’s products and services, especially in water filtration and lighting solutions. Familiarise yourself with their customer base and think about how your skills can help meet their needs.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to demonstrate your communication skills. Prepare examples of how you've successfully engaged with customers in the past, whether through phone calls or face-to-face interactions.
✨Be Proactive and Enthusiastic
During the interview, express your eagerness to take initiative. Share instances where you’ve gone above and beyond to support customers or your team. A positive attitude can really set you apart!
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.