Associate Engineer, GxP IT Support

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

Moderna's mission is to establish a leading-edge research, development, and manufacturing facility at Harwell, as part of a long-term commitment to onshore mRNA vaccine production for respiratory diseases. This initiative will create a multitude of highly skilled jobs and foster collaboration with academic, NHS and government partners across the UK.

We are seeking a hands-on and technically adept GxP IT Systems Engineer to support Moderna’s manufacturing operations at our Harwell site. This is a highly interactive role embedded in site operations, working alongside automation engineers, QC analysts, warehouse teams, and manufacturing operators. You will serve as the critical link between IT and Operational Technology (OT), delivering robust, compliant systems performance and exceptional end-user support. This is a dynamic opportunity for an individual contributor who thrives in complex, regulated environments and enjoys maintaining the technical backbone that drives GMP production.

Responsibilities:

• Ensure compliance with GMP and data integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence.
• Provide Tier 1 support for manufacturing operations, responding to shop floor issues across workstations, HMIs, scanners, label printers, and Thin Clients.
• Triage and resolve IT incidents, requests, and change controls using a service-oriented mindset and SLAs.
• Manage infrastructure operations including troubleshooting of Windows servers, VMs (VMware/Hyper-V), Active Directory, DNS/DHCP, and time sync services.
• Support change execution activities in a validated GxP environment, maintaining audit trails and system states.
• Use observability tools such as Dynatrace, Splunk, and PagerDuty to monitor system health and resolve performance issues.
• Participate in endpoint protection and vulnerability management in coordination with security teams using tools like CrowdStrike.
• Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation.

Your Responsibilities Will Also Include:

• Provide day-to-day end-user IT support, including configuration and maintenance of laptops, mobile devices, and peripherals.
• Diagnose and resolve issues related to OS, Microsoft Office Suite, Outlook, and third-party applications.
• Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking.
• Deliver a high-quality, customer-centric experience in all end-user interactions.
• Collaborate with QA, QC, Automation, Plant and Lab Engineering, and Digital Core teams to coordinate system downtime, restoration, and change advisory reviews.
• Participate in after-hours or weekend support activities as needed based on manufacturing demands.

The key Moderna Mindsets you’ll need to succeed in the role:

• We behave like owners. The solutions we’re building go beyond any job description. In this role, taking ownership is vital — you’ll be the bridge between IT, automation, and the GMP shop floor, managing essential systems that directly impact product delivery.
• We digitize everywhere possible using the power of code to maximize our impact on patients. As a GxP IT Systems Engineer, you’ll operate in a highly digitized environment using advanced monitoring, cybersecurity, and infrastructure automation tools.

Education and Experience:

• Bachelor's degree in computer science, Information Technology, Industrial Engineering, physical science or related field or relevant experience.
• Minimum of 3-5 years of experience supporting IT/OT systems in manufacturing and labs.
• Experience working in a BioPharma, GxP environment.
• Some experience working with virtual environments (VMware/Hyper-V) and/or cloud platforms (AWS preferred).
• Some experience working with RDBMS (SQL Server or Oracle).
• Some experience working with backup/recovery systems (Acronis, Veeam, N2WS, etc.).
• Some experience working with cybersecurity endpoint protection applications (CrowdStrike, Symantec, McAfee, Carbon Black, etc.).
• Some experience working with infrastructure tools (Dynatrace, PagerDuty, Splunk).
• Excellent Windows and Microsoft Office Suite troubleshooting skills, as well as hardware troubleshooting skills.
• Experience with Apple device support for both MacOS and iOS, including the JAMF environment.
• Experience with ServiceNow a plus.
• Basic understanding of network routing, switching and firewall concepts.

Skills and Competencies:

• Creative, analytical, and strong problem-solving skills.
• Ability to troubleshoot complex issues in a high pressure environment.
• Ability to react under pressure to any given situation that may arise, in a professional manner and with positive results, in support of a multi-location, 24x7 environment.
• Ability to work hard to effect change in a dynamic, high standards environment while maintaining a positive approach with management and peers.
• Highly collaborative work style.
• Strong interpersonal skills with the ability to build successful professional working relationships.
• Ability to work effectively in a cross-functional, fast-paced project environment.