Store Manager in London

As a Store Manager at Planet Organic, you will be at the heart of our stores' success. Your role is to lead and support your team in delivering an exceptional shopping experience while maintaining operational excellence. You will be accountable for driving sales and profitability, optimising store performance, and fostering a positive, high-performing, and collaborative team culture. This role is ideal for a commercially minded leader who is passionate about customer service, team development, and making a meaningful impact within their local community.

Key Responsibilities

• Leadership: Lead by example, creating a welcoming and inspiring environment for both customers and colleagues. Motivate and develop your team to achieve sales targets, exceed customer expectations, and meet operational goals. Foster a positive and inclusive workplace culture, addressing any team concerns proactively. Manage store labour costs in line with company targets.
• Team Development: Recruit and onboard top-quality talent. Conduct timely probation reviews and performance evaluations. Schedule team rotas in advance to ensure efficient coverage. Provide ongoing training and development opportunities to nurture talent at all levels.
• Product & Stock Management: Stay up to date with product knowledge and share insights with your team. Work closely with the Support Office team on new product launches and promotions. Oversee stock management, ensuring effective administration, rotation, and stock takes. Implement creative merchandising strategies to maximise sales.
• Customer Experience: Champion exceptional customer service, ensuring every customer feels valued. Be a visible and engaged presence on the shop floor during peak trading times. Lead by example with a positive, proactive approach to customer interactions.
• Operational Excellence: Maintain high operational standards, ensuring a clean, safe, and well-presented store. Ensure compliance with all Health & Safety procedures, providing training as needed. Manage timekeeping systems and ensure accurate payroll reporting.

This is not an exhaustive list of responsibilities and may change based on business needs.

Skills, Knowledge and Expertise

• A proven track record of success as a Store Manager within the retail sector.
• A proven track record of successfully managing teams of 15-25 members.
• Strong commercial acumen with the ability to drive sales, maximise profitability, and maintain effective cost control.
• A customer-first mindset, with a proven ability to deliver exceptional customer service, create a welcoming store environment, and build long-term customer loyalty.
• An inspiring leader with a passion for coaching, developing, and motivating high-performing teams.
• Highly organised and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and the confidence to make sound decisions under pressure.
• An excellent communicator who collaborates effectively with colleagues, customers, and senior stakeholders.
• A genuine passion for retail, with a strong interest in organic products, sustainability, health, and wellness.

Benefits

• 35% colleague discount across all stores
• 33 days of holiday per year, including public holidays
• Access to our benefits after 3 months service
• Access to our pension arrangements after 3 months service
• Be part of a welcoming, mission-driven team dedicated to making a positive impact

About Planet Organic

We believe in health for our communities: our community of customers, the local neighbourhoods surrounding our stores, the teams who work in our stores and the people behind the products that sit on our shelves. A healthy planet is just as high up on our priorities list. To us, health means providing organic, natural and sustainable products that you can trust, advice and guidance from trained experts, and acting sustainably and ethically as a business.