Head Of Revenue Operations in London

Company Overview

Established in 2009, BioPhorum is a business‑to‑business membership organisation that has created an unparalleled environment for life‑science companies and executives to collaborate and accelerate progress across the sector. The company uses a subscription model and has created 11 highly targeted “Phorums” (forums) with tailored content across multiple areas including Drug Substance, Drug Development, Fill Finish, Technology Strategy, Supply Chain Resilience, IT, Data and Digital, Advanced Therapy Medicinal Products, Quality, Regulatory, and Sustainability. BioPhorum’s expert facilitators currently lead more than ninety initiatives involving over 7,000 subject‑matter experts. BioPhorum has built a diverse and extensive client base of over 150 organisations, including 18 of the 20 largest global (bio)pharma companies. Beyond pharma, BioPhorum has also built relationships with other types of life‑science organisations, including those that provide services across the outsourced value chain (e.g., CDMOs), and academia. Over the last year, BioPhorum has established an exciting growth strategy, launched its first data product and completed an acquisition. Further growth opportunities are being planned in both the core Phorum business as well as adjacent markets.

The Role Overview

The Head of Revenue Operations (RevOps) will establish and lead BioPhorum’s Revenue Operations function, creating the processes, infrastructure, and data models required to drive alignment, efficiency, and growth across the organisation. This role will act as the strategic and operational backbone for the Commercial, Finance, and Customer Success teams, ensuring seamless integration of systems, accurate forecasting, and robust performance tracking. The position combines strategic design with hands‑on execution, optimising workflows, implementing technology solutions, and enabling data‑driven decision‑making. Working closely with the Chief Commercial Officer and other senior stakeholders, the Head of RevOps will serve as the connective tissue across teams, ensuring clarity of goals, consistency of processes, and delivery of measurable outcomes.

Main Responsibilities

• Establish Revenue Operations (RevOps) within BioPhorum, defining the processes and infrastructure needed to drive improvement and change throughout the organisation.
• Design and establish the RevOps data ‘model’ required to support the processes, standards, reporting and KPI tracking across the Commercial teams (including Marketing), Finance and the broader organisation to support strong decision making.
• Ensure optimised operating processes and workflows across Sales, Marketing, Customer Success, Phorums and Finance to improve conversions and the overarching customer experience.
• Act as the key point of commercial ownership of the RevOps tech stack, ensuring system utilisation is maximised and delivering against their intended objectives.
• Through the establishment of strong working relationships with Finance, lead the pipeline and revenue forecasting processes, ensuring the accurate flow of information from Commercial through to Finance — continually finding new ways of data accuracy and streamlining the flow.
• Working with the Chief Commercial Officer, act as the ‘connective tissue’ between the Commercial teams ensuring the teams remain aligned, goals between teams are clearly understood and metrics tracked and measured to enable the team to perform at their best.
• Develop, write and distribute key training pieces, playbooks and proven practices that ensure strong commercial productivity and adoption of processes, tools and standards.
• In conjunction with the Chief Commercial Officer, HR and Finance, develop the annual commission plans, ensuring the levers drive the intended sales behaviours, suitably reward sales professionals and incentivise over‑achievement.
• Developing the metric reporting including contact‑to‑case, marketing metrics, new sales & renewals.
• Implement and robustly police the accuracy, completeness and currency of CRM data and adherence to the BioPhorum Sales Process.
• Lead initiatives that improve conversion/success rates at key process steps.
• Prepare management and Board reporting packs as required.

Knowledge, Skills & Abilities

• Very strong and successful track record in Revenue Operations, Sales Operations, or related roles, ideally in a B2B SaaS or high‑growth environment.
• Builder Mindset: Proven ability to establish RevOps from scratch, including process design and tool implementation.
• Highly analytical and numerate, strong data analysis and reporting capabilities; proficiency with BI tools and CRM systems — able to craft compelling narratives through data to drive change and improvement.
• Able to work effectively when shifting between high‑level strategy and tactical execution.
• Can operate in an agile manner, able to respond to customer needs while operating within broader business frameworks.
• Strong leadership experience, able to drive strong performance, delivery and engagement especially to a broader cohort who report into other managers.
• Experienced working within a private equity environment, ability to operate at pace, understand the importance of impact and driving outcomes for customers.
• Highly organised, able to develop strong go‑to‑market and project plans and execute against them.
• Has a strong bias to action — enjoys the ‘thrill’ of operating within a pacey environment.
• Very strong communication skills, able to influence a variety of personalities and personas.
• Excellent presentation skills, able to build and present compelling stories, take people ‘on a journey’.
• Creative thinker and strong problem solver, can ideate solutions to problems quickly, able to express these ideas in clear digestible terms.
• Experience in the pharmaceutical, life‑sciences or healthcare industries, to aid contextual awareness.

Location

This is a home‑based role within the United Kingdom.