At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while driving sales growth.
- Company: Join a dynamic company focused on customer satisfaction and team collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities to collaborate across various teams.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: 4 years of customer account management experience and strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
Job Purpose Reporting to the Senior Key Account Manager, the Customer Account Manager will be accountable for supporting the Companys customer service and sales department to effectively manage customer accounts.
The Customer Account Manager will take full ownership of the customer relationship and commercial performance of an allocated portfolio of accounts, ensuring customer requirements are understood and delivered effectively while maximising sales, margin, retention and long-term account growth.
Key Accountabilities Customer Relationship Management Build and maintain strong, professional relationships with customers, acting as the primary point of contact and ensuring a high level of customer satisfaction.
Administration: Generating electronic sales and production orders, maintaining controlled documents and pricing sales orders in collaboration with the Senior Key Account Manager.
Managing sales admin activities, inbound sales enquiries and new customer onboarding process.
Customer Service & Communication - Ensure customer enquiries, quotations, orders and issues are managed promptly and effectively, providing clear and accurate communication at all times.
Order & Supply Chain Coordination - Attend daily Production meetings, working closely with Production, Planning, Procurement, Quality and Logistics to ensure customer requirements are understood and orders are delivered on time and to specification.
Quotation & Pricing Management - Prepare and manage customer quotations, ensuring pricing reflects agreed commercial strategies, material costs, production requirements and margin expectations.
Forecasting & Demand Planning - Obtain accurate customer forecasts and communicate anticipated demand internally to support production planning, stock management and capacity requirements.
Issue Resolution & Customer Complaints - Take ownership of customer issues and complaints, coordinate internal teams to identify root causes, agree corrective actions and ensure effective resolution in conjunction with the Compliance Manager.
New Product & Development Support - In collaboration with the Senior Key Account Manager, Technical Manager and MD, manage customer requirements for new packaging developments, trials, artwork, samples and product launches, ensuring projects progress to agreed timescales.
Cross-Functional Collaboration - Work effectively with Sales, Operations, Technical, Quality, Finance and Supply Chain teams to deliver a seamless customer experience.
Customer Performance Reviews - Lead or contribute to regular customer reviews, reporting on Experience & Qualifications Experience A minimum of 4 years proven customer account management experience.
Relevant Industry experience would be advantageous Experience and knowledge of of CRM systems (CERM) would be advantageous.
Educational qualifications Minimum GCSE Level or Equivalent (Maths & English) Skills/Knowledge Excellent verbal and written communication skills with the ability to communicate with customers at all levels.
Able to work autonomously, quickly, accurately and to tight timescales.
Attention to detail is critical in this role.
Strong admin skills, proficient in MS office, particularly excel.
Strong numeracy and literacy skills.
Solid problem-solving and decision-making skills.
A good team player with the ability to demonstrate strong working relationships.
Articulate communicator with the ability to follow detailed processes and procedures.
Ability to proactively use your own initiative and prioritise workloads to meet deadlines.
Ability to operate effectively and flexibly within a fast-paced environment and maintain standards whilst working to tight production schedules.
A good team player with the ability to work cross-functionally across the team.
Professional communicator with the ability to build and sustain effective relationships with internal and external stakeholders.
TPBN1_NI
Customer Account Manager employer: Biopax Limited
Biopax Limited is an exceptional employer located in the vibrant Springvale Business Park, Belfast, offering a supportive work culture that prioritises employee growth and development. With a commitment to fostering a collaborative environment, employees benefit from flexible working hours and opportunities for professional advancement within the finance sector. Join us to be part of a forward-thinking team dedicated to driving the organisation's success while enjoying a fulfilling career in management accounting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Biopax Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Biopax Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Biopax Limited:Your cover letter is your chance to shine! Tell us why you want to work at Biopax Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Biopax Limited!
How to prepare for a job interview at Biopax Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
